The Lowry Hotel

"First stay here recently and very impressed by the location and our actual room. Great for a night out in Manchester . Only difficulty was getting the reception desk to send us some extra tea bags, which shouldn't really have been an issue...oh, and some biscuits in the room would have been nice."

"Booked hotel through Secret Escapes for 2 nights.... more than exceeded our expectations. Friendly reception staff member on arrival together with concierge who took our luggage to our room . Lovely Riverside superior room spacious with all usual amenities. A very nice breakfast widechoice generous portions of food....again friendly service from restaurant staff. Great location short walk into centre of Manchester.. Well recommended."

"I bought my friend a Red Letter Day voucher for Sunday Lunch for a 50th birthday. The voucher cost £60. A lovely 3 course meal in a 5* hotel. The booking was messed up so they had to change times and eat earlier. On arrival breakfast was still being cleared so they were asked to sit and wait, no complimentary tea/coffee offered. 1st course arrived which was nice. They ordered beef for main course which looked lovely on arrival. It was cold. They asked for gravy as none offered.....it was cold. No one came to their table to ask if everything was OK. As they had plans to meet family after the meal and had been kept waiting for so long they left without ordering dessert. Overall a very disappointing visit. An overall view of the restaurant was that it could do with a clean. The grooves in the table held salt and other food stuffs left over from previous visitors. As the purchaser of the meal I am very unhappy as it was supposed to be a special meal for a special friend. I have spoken to the hotel who say they were busier than usual and can't get the staff. Stop booking people in then if you can't cope......better to have 30 highly satisfied customers who can't wait to come back than 100 people that will never return."

"Hotel is beautiful! Front of house staff were brilliant, but will never stay again!!!! Asked for a late checkout and was quoted £80 but was charged £100!! The breakfast was dire! Cold an the person working couldn't be bothered to get some more plates?? So had to eat off side plates, when I spoke to the the restaurant manager I was told it would be removed from the bill. It wasn't! I've had to ring to try and get a refund! Not the what you would expect from a high end hotel!!!!"

"Have stayed in this hotel a few times but our recent visit was my favourite! The hotel is clean, modern and stylish, the staff is fantastic, very friendly and genuine, from Reception to those in the bar and Restaurant. Our suite (412) overlooked the river and was large, beautifully decorated, the bed was large and comfortable and amenities were great. It’s nice to see they now put tea/coffee facilities in the rooms as this wasn’t the case some years back (you’d have to call guest services to request this). Car parking is just outside the hotel front entrance and costs £24 overnight. Will definitely be back soon!"