Geox 266 Oxford Street, London W1C 1DR

"They charged me more on my previous order for something I did not take and went I went they said they cannot return back my money. Asked for the cameras to be checked to make sure that I did not get the item and they refused! There should be a system which checks if they sold something or not and they said they didnt!!!! Also, the lady attached refused to give me her name and she and her colleague were laughing and saying it is my fault that I did not check and made them take more money."

"This week I got an online order shipped from this store. I have been a GEOX client for ages because I love the quality of the product, but this time I was very disappointed. When I received the package and I opened the box I was shocked. The boots were badly arranged in the box. The paper that usually is in the shoes to keep the shape was randomly left in the box. But even worse, the shoes had a very bad smell, like they have been used before to be sold. This is disgusting! I have spoken to GEOX customer service and they told me that the box was sent from this store in London. I would recommend the people in the store to be more careful next time. Sorry to say that but this is not the service that I am used to with GEOX!"

"Most staff quite helpful and friendly in store! I would avoid ordering online as it comes all the way from Italy and if you want to return it's best to do it in store otherwise it takes ages for it to reach Italy warehouse"

"I went in today to return boots bought in 2019 where the sole had disintegrated like nothing I've ever experienced. I was treated fairly and with kindness by the manager Manuello, even though the store seemed super busy, he took to listen to understand and presented me with the art of the possible rather than tell me why nothing could be done. Thank you."

"Please be well aware they don't do refund just voucher credit and I purchased a pair of trainers on Sunday , it was a mid season sale and I tried and love them, they were comfortable however I only wore them once outside, they run against on my skin, it cause my feet blisters, so I went bk to the shop , the shopkeeper name Walid was polite and helped me to sort out and asked me if I want the same style again , I said I don't want same experience, he told me there is a lot other styles it might be better for me, I told him I don't want to pay extra and he told me to wait till in December there will be another sale, it was a disappointed 1st time experience."