Kearsley Medical Centre

"Friday 24th Feb outstanding service when called up for appointment (daughter with tonsilitis) she was seen the same day. Today I was seen by the Nurse who was a lovely friendly lady who went out of her way to help. Great polite and very accommodating."

"I'm usually as fit as a flea but last week I had shortage of breath for no reason. Phoned the surgery at 4pm, promised a call back later. Within the hour I spoke to a doctor, an appointment was booked for the following morning, I was seen bang on time, had a thorough check up, diagnosis, & briefing about the course of tablets. Getting back to normal now. My treatment was all you would wish for."

"I’ve been trying to get through to them to book an appointment for about a week. The one time I did manage to get through I was told there were no appointments available and to try again tomorrow. When I tried again the next day, I again couldn’t get through to them."

"We only came here to ask for some help regarding CCTV and honestly, i have never come across a receptionist so rude, entitled and obnoxious. She was more concerned about making us put on face masks before engaging in any form of conversation, she stepped away to ask a manager about CCTV and then asked us to step aside to deal with other customers for us to then be simply told they couldn’t help us 10 minutes later - why not just inform us of that when you returned to reception from asking your manager? While we were waiting she was so bothered about this one gentleman’s mask being over his nose while and mouth while talking to him that she repeatedly couldn’t hear what he was saying and he was essentially sharing his personal business to the whole reception area as to why he was there. I felt so bad for the gentleman, completely unacceptable. This woman needs a masterclass in customer service and should learn how to talk to people in a polite manner minus the chip on the shoulder. After all, judging by the other reviews here it seems to be a regular occurrence! Do better Kearsley Medical Centre."

"If I could get away with giving 0 stars I would. As a new member of Kearsley Medical Centre i am extremely disappointed with the service I have received from them today! The receptionist who I came across this morning, at my appointment time was rude! Had the cheek to tell me I was late for my appointment after standing in the que for 5 minutes. Then rolled her eyes at me telling her, I didn’t have a mask. Then to have to go for a health check booked in prior to joining this practice, to have my blood pressure checked only and her staring at me for me to ask ‘are we done’ I must of been in the room not even 2 minutes. Was no health check at all. To then be told my repeat prescription from my old doctors had been sent to the pharmacy across the road (which they wouldn’t repeat the prescription until I saw the lady and had waited over a week for this appointment) to only be more disappointed going into the chemist and not being registered and having no prescription sent over!! Complete utter waste of time and nothing but disappointment! I’ve waited a week for an appointment to still not have my prescription (that I need asap) and to be looked at like you have a TV on your head. No communication and not professional one bit. On the bright side the only lady that’s a credit to the team and has been helpful over the phone is a lady called Jade."