Hive Medical Practice Middleton, Manchester M24 2YJ

"One certain receptionist, as others have stated is awful to deal with. She is confrontational, seems to want to cause an argument with you by being extremely petty about the most trivial stuff and then hangs up on you after being on hold for 45 minutes, leaving you really frustrated and annoyed. This is after they forget to put my prescription through as they do almost every week. There is one receptionist who is great if you ring up at the right time to catch him, he sorts out whatever problem you have and he does it while having a great attitude and in a friendly manner, for that I'll leave 2 stars because he is the only redeeming factor of that GP. That one receptionist I never want to deal with again, and I will put the phone down if I get her. That one receptionist is great, but one is horrible and the other needs retraining, and can also be iffy to deal with too, not the best but at least not confrontational like the other nasty receptionist, who clearly hates her job and should find a new one where she isn't dealing with people, because she has 0 people skills."

"The NHS in general is crumbling at present and this is very much how the practice feels. I don't blame them, they must be under enormous pressure, but it can be a 6 week wait for a none urgent appointment. Trying to get through on the day is just a cattle market and their can easily by 8 or 9 people in front of you in the phone queue. Again, I blame all this on 13 years of political mismanagement rather than the surgery itself. The doctors do their best, the practice manager is lovely and always willing to help with issues, and the majority of receptionists (with one notable exception) are very helpful and understanding. We always pray that we don't get that one particular receptionist when we call up as she can be rude, officious, confrontational, unhelpful, and sometimes gives the wrong information, hence the loss of 2 stars from our review. Frontline staff and their attitudes matter very much to a practice and I cannot for the life of me think why she is allowed to continue making the practice look bad as others have commented. Still, thanks must go to others on the team, some who probably work for a pittance, for keeping a cheery demeanour in such a difficult job."

"Today after seeing Dr and pretty much told to maybe just come to terms with my son never talking or doing his abcs got know where and left surgery in tears I received a phone conversation with a Dr Khan she was amazing had a fabulous understanding about my child's speacial needs hes is non verbal and struggles dailey im going to be ringing to try and meet this dr and thank her in person for all that she did may seem little but to me it was the most anyone has ever done for him and was so patient I felt as though I was heard for the first time in ages my heart melted I just want to thank her so much and hopefully my baby boy will now stop wetting his bed I'm so happy that somone listened and was willing to try I hope this Dr gets this message thankyou so much from the mother kirsty travis I would give this surgery a 5 out of 5 the re"

"Disgraceful practice with lying staff who are more interested in covering up their receptionists wrongdoings than in their duty of care to their patients. Avoid at all costs."

"The doctors who own this surgery are great! However the receptionist acting as a doctor left me in tears today, I have a chest infection and flu, I called at exactly 8am to be told they are only doing apps over the phone, but they had all gone, I explained that even just a minute phone call so I could get some antibiotics would be amazing, as I’m very unwell and have an 8 month old baby she was very condescending and basically told me to go to a and e with my child if I wanted some antibiotics, absolute joke no compassion or people skills at all"