Woodside Medical Centre

"I have been with this practice most of my life and the staff are really great. I have never had a bad experience with anyone. In the past its been hard getting through on the phone but since Patchs was introduced I use that for most things. If i've really struggled or had any emergency i have been sorted so quickly. Can't fault the staff at all."

"Called for an appointment on Monday. Not had to use the surgery for years. Receptionist was very unhelpful. I couldn't get an appointment and can't ring at 8am as I'm at work. Eventually, they arranged an appointment for Saturday morning at a different surgery. I arrived at the other surgery this morning, to be told Woodside had cancelled my appointment, but they haven't informed me. How is this acceptable? Feels like some kind of sick practical joke. Nowhere on the website for complaints either."

"my daughter had an appointment for the nasal flu vaccine for weeks, we received a reminder txt which was fine, my daughter went to the centre and was told that they hadn't got any flu vaccine to give her and what they did have was out of date and the Nurse hadn't turned up. when i rang to ask why all this had happened, i was told " all i can do is apologies" this is a disgrace, call yourself a doctors, when you don't even know what you have available or what's in date, it doesn't instill confidence in the practice or the staff. I am absolutely fuming about this treatment. I asked had more been ordered and the answer was yes but it wont arrive until the new year now, what another joke.....it makes me wonder why we have practices, it takes you ages to get an appointment when you do actually need one and then when you do get one they don't have the medics to administer. what an absolute joke of a practice and the staff well what can i say.....i am at a loss for words... this practice needs to be looked in to..... Visited December 2022"

"This is my elderly dad's surgery.Although it can be a challenge to get through,once i have they have been fantastic.Polite and concerned receptionist who listens to your concerns and escalates to a GP,even if its late in the day who rang me back within 10minutes.Dad always manages to see a GP on the day he rings up.Thank you so much for always making time for my dad."

"On this occasion I was pleased with the care I received for my 3yr old. I contacted surgery numerous of times at 8am (to be expected), I eventually got through to a very helpful lady at reception, provided her with my child’s symptoms and she asked me if I could go to the surgery now, I got there within 10 minutes. I was seen straight away by Dr Brady (a wonderful Dr of many years), he completed the necessary checks and gave me a prescription. I can honestly say I already have noticed a difference within 48hrs, my child is eating, interacting and back to their active self. The Dr’s at this surgery are superb! Best around. I moved GP when I moved out of the area and I was disappointed compared to Woodside Medical, moved back to the area and came back to Woodside Medical Centre. On this occasion I could not fault the reception desk service, it felt like old times, previously the reception desk team was patronising, rude and didn’t care for patients. Keep up the great work Woodside Medical Centre I noticed a difference."