C H Medical

"Never had a problem with CH medical until today and i have been at the practice for 16 years. I have just called for an update on my referral and the receptionist was quite rude and uncaring, she couldnt care less....more compassion is needed here."

"Gets a message to make a appointment and it takes them almost 5 min's to answer the phone. Then I'm giving my details and the receptionist is shouting down the phone can you hear me when the noise was coming from where they where . I asked for them to quieten the noise down only to be told someone is on the other phone. Totally unprofessional, think it's time to look elsewhere."

"I would personally like to thank DR GILL for the wonderful treatment I received for this excellent GP , I would say he is one of the best in the country, but not forgetting all the doctors at CH medical practice,( But) it can't be said for the management of the medical practice very bad attitudes and hostile towards patients and the incompetence of the receptionist and the complaints manager, taking on a higher roll than they a not qualified to do so, they think they are doctors and nurses and should remember this when dealing with the public, people lives are at stake, so apart from the great doctor's of a failing surgery. they make there own rules up you have a duty of care of patients who are unsatisfied,long standing patients like myself for mismanagement on a big scale, i would suggest the NHS england should concider putting this surgery management under special measures and investigate there patients complaints. How can a sugery take on more patients from st chads surgery that closed then invite over 3 thousands patients to register when they cannot cope with their own patients and Unregistering long term family patients even though th NHS England says you don't have to be in the same a achachtement area it seems one rule for one and another rule when is suits the surgery management even though the ( GP) said they are willing to keep the patient on the books but then to be overuled by the management as they did to me and my family giving 4 weeks to get another surgery and that they will (stop) all medications 16 tablets a day, even if I cannot get another gp to take me on they said they refuse to give me anymore medications even though this could kill me,we do have proof of this/, they are constantly missing patients/ my medications NHS England need to intervene and training should be upgraded or better still repacing the management very bad management service, we all can't be wrong, (AVOID)"

"Recently joined over from St Chads as I wanted to stay with Dr. J Moore (FANTASTIC doctor) had no issues, always helpful and polite. Always manage to get quick appointment within the week and seen triage on the day for emergency's"

"I've been coming to this GP surgery for around 2 years. They've always been helpful and I've always managed to get an appointment (which was a surprise from my last GP). However, I recently had to call them about a private referral in which the Dr wrote down the wrong address, and now they've told me I have 30 days to leave as my addresses don't match. I sobbed down the phone to the receptionist (who had less empathy and compassion than a teaspoon) and explained my severe medical anxiety and how much of a struggle this was going to be, all over a simple mistake, and they could not care less. To be honest, if this is how they treat people with severe anxiety and depression, maybe it is better if I leave."