Spire Regency Hospital West Street, Macclesfield SK11 8DW

"Absolutely appalled at the service I have just received here, I booked in to have hernias repaired today, I am a self employed builder so have had to arrange time off work for my recovery with my next job starting in 4 weeks time. I was asked to arrive at 7am as I was supposed to be in and out in the day. Mr Roy (the surgeon) came for a quick chat and to get me to sign something and told me I was first on the list, this was at about 7.30, approaching 10am and I still hadn’t been seen or spoken to since Mr Roy, until eventually somebody else came into my room to inform me that the anaesthetist hadn’t turned up and they couldn’t get another one. Apparently Mr Roy won’t be back now until 10th or 13th March, when I then asked to speak to Mr Roy I was advised he had already left the building, he didn’t even have the decency to come and tell me he wasn’t able to do it or advise me of where to go from here. I am now out of work, still have the hernias and am going to have to let my clients down in the near future when I have to rearrange my surgery. To say I’m annoyed would be an understatement."

"Had a total knee replacement 18months ago, staff excellent shame my Operation didn’t go as well. Discharged very direct and no concerns for patient. Left limping, stiff and in pain 6 months ago. Still painful, stiff and limping. Trying to resolve elsewhere. Sorry can’t and wouldn’t recommend."

"Every time I have been they have been excellent. Reception staff are lovely, parking easy, and most important the doctors have been great. Feel very comfortable and confident with them."

"Absolutely impossible to book a private appointment. Been on hold 5 times, people keep transferring my call and at the end I get cut off. I was asked to email the private referral to the Manchester email address which I did, no reply. Very disappointing call centre/reservations processes, totally impossible to book an appointment. Where are the good old days when we could just talk to a real competent person sitting at reception able to answer simple questions."

"My partner was diagnosed with breast cancer back in April promised of surgery we’re made for 2nd January 2023 it was cancelled, rescheduled for 3rd, 4th, 5th and then the 7th January all cancelled promises we’re made to contact her with updates received nothing she’s had to chase them everyday to now we’re at the point of changing hospitals.. wouldn’t recommend these at all!!"