Pall Mall – Medical & Cosmetics – Manchester

"A very poor experience. I paid for a MRI as I had an injury and I am a fitness teacher. No one explained to me upon booking, that the company outsourced and that it would take 5 to 7 working days for results. Unsure if I could work with the injury I called Pall Mall every day after my MRI for my results, for a week to no avail, only after I complained did I get my results, a week later. So I worked with an acute injury for a week. The results said 'impression of hip labral tear' I paid to see a private Orthopedic consultant at The Alexandra Hospital, who told me the MRI report from Pall Mall was wholly inadequate, had no grading of the tear and he questioned the wording 'impression' of labral tear. He said I needed another MRI to be done. When I contacted Pall Mall regarding the grading of the tear - as some grades, require surgery, it took a further 4 days to get back to me and they couldn't even establish the grading. They have refunded me £150, I paid £600 for the MRI which was of no use to me I had to pay to see a Consultant and I had to have another MRI done. The whole experience was unprofessional and very stressful, that I had an acute injury undiagnosed properly for two weeks and have had to have another MRI done. I am writing this review so that others are aware of the processes and time scale with Pall Mall."

"Really unhappy with my most recent experience here. Let me just start by saying I have used pall mall Manchester numerous times in the past and always had a good experience. I’ve had £100 tests all the way upto £15k surgery with them and not had any issues. I booked in with them on Wednesday for an X-ray for a potential broken bone. I’ve had private X-rays before with different companies and even had one recently on the NHS. Every time i have always received my results instantly, even with the NHS. Usually I pay £150 on average for a small area private X-ray and as stated above that always includes an instant diagnosis. With pall mall I paid £200 and assumed I would get my results straight away, especially considering this is the most expensive X-ray ive ever paid for and always had a really efficient experience with them, and it’s only for a smaller part of my body. After the X-ray I was informed it will take 5 working days to get my results. I was obviously very unhappy with this and didn’t want to be walking around with a possible broken bone for another week, especially after paying so much money. A lot of things were dependant on me having full mobility and I obviously couldn’t do anything until I know for sure it isn’t broke. I find it very disingenuous that this was stressed to me upon booking, as this isn’t standard practice anywhere I have been before. I think it’s really weird that they expect X-ray patients to wait so long especially considering the time sensitive nature of broken bone treatments. Obviously I should have asked how long the turn around is, but you have to appreciate I’ve had numerous NHS and private X-rays and never once have I had to wait. So why would I assume the most expensive I’ve had is going to make me wait so long. I called up to complain and they told me they would give me £50 refund and would get my results to me in 2 days. They obviously didn’t do either of these things else I wouldn’t be writing this review right now. I was also informed that the reason it takes so long is because they outsource everything. Which to me just illustrates how much of a money making scheme this is, they are saving money by outsourcing everything instead of paying to have staff on site, while also charging the highest rate I have ever encountered. Says it all really. I’ll never use Pall Mall again after this experience. They have lost a very loyal and consistent customer. It’s such a joke when you can literally get better treatment on the NHS for free."

"The last few years I've had hell with getting my child the care needed. The consultant dr dixit couldn't of been more helpful if he tried, advice was given and actioned and has resulted in a new treatment path for my child. I'm extremely greatful for the talk and outside clinical point of view which was very much needed. I will certainly be back if we need any kind of assessments in the future. He took his time out to ring me late at night and showed what a true Doctor should be like. Staff over the phone were lovely and very friendly caring from start to finish"

"Have been to Pall Mall Medical in Manchester City centre twice and both times have been treated with the utmost respect and kindness. The staff are all extremely professional and very friendly - from the reception staff and booking team to the consultants themselves. Also very easy to book next day/early appointments on the phone. Best private healthcare in Manchester!"