DFS Manchester

"It was a very bad shopping experience and I can understand that sofas can be broken during long and long transportation. When the staff installed the sofa, they also told me that they would send me a new part and it would take about 8 weeks. I can understand. After all, these products are imported from abroad. But until now, nearly a year later, I still haven't received new parts. During this period, I called no less than 10 times to urge, and every time the customer service would give me a time or time to deliver the new parts. Every time, I was disappointed and wasted my whole day waiting for the delivery without any notice. After this shopping experience, I do not recommend buying DSF products. First of all, we need to wait for a long time, and the good condition of the products cannot be guaranteed. Secondly, there is a problem in the connection between customer service and warehouse. It is difficult to ensure that we can get our products as scheduled."

"Ordered our new sofas , was left 2weeks without seating or information after tgey pucked our old sofa up tge day before in readiness for confirmed delivery date. what s nightmare no one in customer services had a clue whst was goin on and kept fobbing us off with ( oh I can understand how awful it it ) sorry no you really don’t it was miserable . Now I gave my couches but they lost the cushions , we got compensated for the inconvenience, and chose two rugs to tge value of compo Weeks ago , still waiting . If you are planning on receiving goods in time for Christmas next year good luck don’t expect speedy delivery or service or any help from anyone that knows anything. Bad organisation , bad setup , bad communication , bad customer service s !"

"Never been on the receiving end of such poor customer service in my life. I come from a heavily experienced back ground in customer service managing in stores such as Selfridges. So I know the true lengths stores should go to, to keep customers happy. I was appalled but the experience i had with this store and the store manager. My sofa to which I paid the best part of £2,600 for arrived 2 weeks before Christmas faulty making the assembly of said sofa impossible to fit together. I phoned DFS straight away and had to wait 3 days for someone to phone me back. Even after phoning at least 12 times on all 3 of them days. Couldn’t get a straight answer to save my life. All the while we were sat on the floor with NO sofa! All while knowing we would be hosting Christmas the week after! The stress was real. With no answer from DFS and no real communication or straight answers from anyone, I took it upon myself to go to the store on the Friday (5days after my sofa arrive faulty) The store manager was so rude and offered no real solution to my problem. Told me they was not obligated to offer any discount or compensation for the awful situation I was left in. Other than re delivering the faulty sofa and trying to fix it. Even after being told the sofa was placed on the floor out my house (in the snow, mud and water) with not protection and then placed in the back of the delivery van not protected and most like more damaged. I could not believe what I was hearing from the store manager and at one point even had to tell him not to raise his voice and to stop shouting at me. His experience handling difficult situations was obviously not up to par. My reasoning was not an over reaction. I had no sofa and was sitting on the floor with Christmas around the corner. With not one person phoning me and offering a solution. 5 days passed and I myself had to go to the store to find a solution. Luckily I have an amazing group and job that helped me with my sofa dilemma! And I found a temporary solution, MYSELF! Madness it had to get to that point. The regional manager phoned me that same day at my request. Who did apologise and let me give the feed back i truly think she needed to hear. She sent me a hamper and gave me a small discount. Still in my opinion not enough. But I was so drained of the situation I had to just let it be. I now have to wait another 12-13 weeks for my sofa to be remade and delivered. Awful service and disgusting experience. Never will I order from DFS again. And NEVER will I step foot in the stretford store."

"Went to buy sofa from DFS white city, Manchester. Good quality and reasonable prices compared to others. Lady working their Emma provided the best customer services, she was very welcoming and courteous. Even we went so late just before closing to place order but she really didn't get annoyed at all very calm and helpful. Thanks Emma for helping us out"

"If you order your sofa online and on receipt you find it is not right for you, you have 14 days to return with no penalties - this store tried to charge me 20% of the value because 'I saw the sofa in the store' which I denied. He said I was lying because his colleague told him I had seen it - this is the same colleague who rolled her eyes when we arrived in store. I can only assume she was annoyed that we did not purchase the sofa from her on a previous visit because we couldn't decide which sofa to purchase. The sales manager wasn't much help either he said the 14 day rule doesnt apply because I viewed the sofa in store and because my chosen sofa was bespoke and made to my order. I may be wrong but my definition of bespoke, is something being tailor made to my specification, for example if I want it covered in pink sequins, but this this isn't offered as standard then its bespoke???? However the manger has worked for DFS for 10 years so he knows everything. He was also going on holiday for 10 days, therefore he was going to pass this over to a colleague to call me.....4 weeks have passed and I am still waiting. Luckily online customer service were amazing, they even told me what comments the manager had put on my account from our discussion, he lied. The wrong sofa has now been credited and a new one is on the way with no penalties. Any future DFS sofa I purchase will now be purchased online."