Vivienne Westwood Man

"Extremely disappointed. Worst shopping experience ever! Rude and unhelpful customer service. I requested information for an item that was not available at the store and the the self proclaimed manager of the VW Man store recommended to get it from their online store since he could see that it was available online and wasn’t sure when next delivery will be at the store. I order it, as I have been advised, and paid for express delivery. Several days after the day I was expecting the delivery and the item was still in transit. I needed the item for a specific occasion and I tried to contact both Vivienne Westwood online and DHL since I was receiving messages that it will arrive soon. When I called customer service the line was cutting and they didn’t call me back. Went back at the store and the manager claimed that the store is not associated with the website. He was also unable to be in contact with customer service when I requested since they didn’t pick up the phone. The item did not arrive several days after and I requested cancellation of the delivery both contacting DHL and Vivienne Westwood online. Eventually they delivered it against my consent and left it at my home. I received a call from DHL customer service, they apologized but they could only arrange for return via VW. After more than 10 e-mail and 2 telephone communications with VW online and after their failure to collect the parcel leaving me waiting for it even though we had prearranged times for collection, they accepted and also suggested my initial proposal to return the unopened parcel at their store and to finally receive a refund. I returned the parcel myself and the rude manager opened without apologizing and acknowledging their terrible customer service told me that I will have my money back possible in a few days since he did the transaction online. I requested why all this happened and that I would appreciate an apology and explanation why it took them more than a month to find a solution and he become frustrated, told me to leave and that his store is not responsible for the online store. Now, why the address of VW man is on the website, why they recommend to buy from their online store and how he was able to eventually accept return of the parcel and refund at his store is self enigma. Or not… although I previously had very good experience both at the store and online, I suppose the current management is responsible for this disgrace to Vivienne’s legacy."

"One of my favourite designers. Good store with a wide range of clothing. Tidy and alright customer experience. I expect more delicacy and discipline."

"Some great pieces and I really wanted to buy a suit but the staff member refused to convert Italian sizes to British. I’m not going to give you a thousand pounds if you won’t spent a moment looking something up for me."

"Vivienne Westwood was becoming a favourite of mine and my wife’s. Having bought several of their products already, I decided to buy my wife a belt from the store as a gift, which is only available in one size (quite large). I was told to just bring my wife along and have the belt resized to her fitting. However when I returned to the store, I was met with rude and very unhelpful staff, who had no intention of satisfying me as a customer and refused to make the adjustment. I will not be buying into the brand anymore, where staff clearly don’t know how to treat their customers."