H&M

"Excellent customer service from Daiva who was able to look up my purchase and process a return without a receipt. Her manager (short stocky blonde lady) had horrible customer service however and was outright rude, initially ignoring my presence and then sending me away from the store without offering any assistance. Daiva would make the better manager!"

"Simon at the till ( children department) was frustrated and shouted at me because he couldn't deal with a previous costumer so when he had to deal with me, he was frustrated because he had to do my transaction two times and he had to manually add my member ID and was taking a long time to deal with me. Then he started being rude and shouting at me and was very racist and told me to go speak English because I was speaking to my 6 year old in my language. The manager Vicky was at the till at the time and watched and supported his behaviour saying that was it was my fault because I was complining about his actitud and behaviour and because of this he is allowed to act like this. So to my understanding this guys (Simon ) can shouted me and the manager expected me to be quiet and tolerate his behaviour?? This threatening behaviour is unacceptable and embarrassing and even worse when managers allow their workers to act like this."

"It's a very nice store except their mens work wear section was limited in stock and variety. I would definitely go back."

"Not about quality but capacity and management. Queues for fitting rooms and tills are long. Only down stairs are opening. Upstairs tills and fitting rooms are closed. Such a pain to queue. Not sure why they didn’t utilise their resources. Only two staffs at the tills and many customers are queuing. So insufficient and inefficient. I would like to buy HM products but really can’t accept the waiting time."