Moss Bros Ealing 15-16 The Broadway, London W5 2NH

"I usually go to moss broad and always have good experiences. I have been in Hammersmith, Oxford street, shepherds bush bank, always great, however in Ealing the experience was poor, no one greeted me when I came in, even if I said good morning very nicely clearly and loud, they would just look at me, and not reply, the shop was not busy at all but no one ever came to me asking if I needed any help, the staff was just hanging around chilling, I had to chase people around asking for help, if they said that something was not available or whatsoever they would not offer an alternative or anything, I had to ask and find my own solutions.. and after having requested some help and try things on, they would not follow up, I had to chase them again. When I unfold the shirt to wear it at my wedding, it had a stain. When I left no one said anything even if I clearly nicely and loudly said “good by and have a lovely day”, I even stopped and stared back to double check, but they would just ignore, one of them even looked at me but said nothing, it was a super weird experience."

"We made a fitting appointment for hiring a black tie suit. Turned out we couldn’t hire for the next day(s) because there’s no stock, the shop manager was not apologetic but advised us to buy a suit instead. When we explained we’d go check out other stores, he mentioned that we would come back because other stores don’t sell black tie suits. If you need to hire a suit don’t go here, it’s only if your event is at least 2 weeks away and also don’t buy a polyester suit here but go across the street to M&S and buy a wool suit for the same price would be my advice!"

"Offers very good service, friendly and professional staff, their clothing are good quality and they can offer for your need. Specious facility, fit on rooms, they also offers good deals as well"

"Excellent service. I was served by the manager Del personally who was brilliant, knew exactly what I needed and was very knowledgeable which was a blessing because I know nothing about suits. Overall great experience and the store is presented out perfectly."