Flannels

"Beware this shop does not do any refunds only credit note. Full of stuff I can buy elsewhere so will not be getting my money ever again. Young people think they are cool shopping here, but its not cool to treat customers this way. Spent an absolute fortune at xmas and tried returning 1 item to no avail. Will never set foot in there again."

"I don't see may point of this shop’s existence. It has an order online you can't return it in the store. The staff is not helpful and probably just working the bare minimum. The staff is completely unprofessional!"

"I have just ordered and received a Canada Goose coat. The two members of staff: Sasha and Hanaha were fantastic, patient and very polite. I love my new coat and can't wait to wear it when it gets colder. I would definitely shop there again."

"Was a bit apprehensive reading the reviews but I can dispell them. The young lady at the door was extremely friendly and informative total asset to the company, I was searching for something in particular and she directed me upstairs and said she would notify her colleagues to guide. The sales assistants upstairs again were quite knowledgeable and friendly and before you think I went in to spend ££££ they treated me just as well even though I spent £56. So moral of the story retail staff have a lot to contend to on a daily basis from clients who are rude and the reality is you give what you get. Definitely will be back when I have more time."

"Unfortunately my experience with this store has been pretty grim. I blame the management and not the staff, they were very helpful. We spent just under £1000 on 3 items and after getting home noticed that a belt we bought was damaged, marked, scratched and I believe this was because it was a display item. I returned 2 days later and because they didn’t have a replacement in the correct size I asked for a refund. We were made to wait over 10 minutes for a manager to come and approve a refund, only to be told their policy is that they won’t issue a refund on accessories. I said that because it was damaged they should issue a refund as per my consumer rights but that manager asked the store owner/manager and he refused to accept it was damaged even though it clearly was and the staff even agreed and said it’s probably because it’s a display item that others have tried on etc. The owner/manager didn’t even have the decency to talk to me and they said his decision was final. They would only issue store credit, essentially trapping me into having to spend the money in their store. I don’t want to spend my money there but it seems I now have no choice. I will reluctantly use the credit online but will never shop at Flannels again. Given the current situation we’re in, this kind of awful customer service is ridiculous! The whole experience has left me feeling robbed and I can’t stress enough how frustrating it’s been."