Next

"Had 2 collections and one return in store, all went fine. The wait for collection is quite long and the returns process is also quite slow but otherwise no issues. Most of the staff seem like they don't want to be there. The store has limited stock so I've never found anything I liked when browsing while waiting to pick up my parcel."

"Consistently slow service. Understaffed and understocked. Waiting in line to pay is worse than waiting at a post office. Avoid this place."

"A small outlet so having lesser options across merchandise is definitely a given. But, still decent for some basic stuff. Also, the customer collection point does take really long at times! So please go with some buffer. Staff is generally accommodating and co-operative."

"Rude staff members. My parcel got sent to the wrong shop the previous week so I was collecting my parcel a week later. I'd also ordered some other items. Recently moved here and my old postcode was on my parcel and the lady who served me was very accusatory when I gave my new postcode thinking that would be the one used on my parcel. She also didn't give me my other two parcels at first and I had to ask for them to be handed to me. She also made me show my ID twice. Really rude, especially considering I enjoy shopping at Next and find the clothes to be of good quality. Don't expect to be treated as a thief, especially after placing a large order. Won't bother coming here again. I would rather order to another store and travel into London to a different Next."

"Update: this is the third time my order got misplaced and CS tells me they need 7 days to investigate. Avoid store collection at this store at any cost!!! Most of the time customer service is terrible. Staff is it overworked and unfortunately it is impacting it a lot. Today I had the worst experience, first the man who was giving out my order was quite rude, when the postcode I told him didn't match the parcel he just kept asking what's my postcode. I even showed him my email confirmation, he could have even seen card ending and verify but he kept asking for postcode (which I already tried updating few times on the website). When I insisted taking the parcel he held it away like I was a criminal. Then he figured he can ask if I have a previous post code - genius! Then it matched and I got my first parcel (£10 leggings, not worth this hassle). Then the second part of my parcel he said abruptly I have to go to the till. I was upset and he just rudely left without a comment. This person should not be working in a customer facing job if he has minimal skills or management should train staff more. When I went to the till they couldn't find the second part of my order. It's sad that the quality next has is flawed by their online store setup, where orders often get mixed up or devided. If they can't guarantee a smooth online buying experience then it would be worth cutting down on the lines they sell online. I know I won't be ordering online any more unless necessary."