Bobbys Shoes Lorenzo Drive, Liverpool L11 1BQ

"Honestly the worst experience! I would not recommend anyone to use this shop!! The man that owns it is very rude and disrespectful! His prices are ridiculous! We spent over £100 here for my daughters christening on socks and shoes ect when we left we checked the receipt and was shocked at the cost. Nevertheless we carried on and accepted we should have asked for the price of the items before paying… When we got home we realised that the shoes and socks we bought didn’t match the dress so I rang up and asked could I bring the shoes back as they didn’t match. He refused a refund because it wasn’t his fault? But on the website it clearly says they will refund any items within in 21 days of purchase. (It was the day after I purchased the items I called) I questioned this and he still refused as he said it wasn’t his fault they didn’t match. He offered me a credit note which I went onto explain that there was no shoes in his shop that would match the dresses. He was extremely rude over the phone! I been told by several people to take this to trading standards which is what I will be doing. STAY AWAY FROM THIS PLACE!!!!!!"

"Wouldnt buy anything from here if you gave me a million quid bought shoes that didn't even last a day stay away peeps"

"Great shop lovely helpful people, been going here for many many years for my work , because I was on my feet all day, I've retired now and still buy the same ones because there so comfortable"

"Today I ordered 2 pairs of girls shoes before 8am and Bobby hand delivered them at 10.30am very fast delivery and it saved £4 delivery fee. Very friendly and quick service. Highly reccomended. Always buy shoes from here for my kids. Thankyou"

"Worst online shopping experience ever. I ordered a pair of white kickers, I received pink. I phoned to advise and was expecting an easy swap. They insisted I had ordered pink, the confusion came as my mum with same surname but different address had ordered a pink pair. Trying to resolve the problem was worse than hard work. Eventually they agreed to accept a return and would then resend the white ones. Also agreed to refund postage cost as the error was on their part. Returned the shoes, I was then told they would issue a refund, gave up with the shoes at this point. I was then sent a cheque for cost of shoes, no postage cost. So it cost me £3.95 to have the wrong shoes sent to me and a further £4.40 to return the wrong shoes, neither cost was reimbursed. Would never use again or recommend."