Costa Coffee

"Okay coffee shop in a busy location. It’s hard to find a space here because it gets so busy being so close to the train station but the coffee is costa do that is excellent quality. Also, you get points for being in their rewards system."

"The Supervisor Christina was brilliant. The otter staff member had mistakenly used my free drink option when I had specifically asked them not do so. The staff was struggling to cancel it and charge me the correct price. Rather than continuing to make me wait, Christina stepped in and waived the charges and gave me a complimentary drink. I found this a very professional approach and good prompt decision making which protects and enhances a company's reputationif valuing and putting the customer first. Something I expect my own staff to do. Well done to her and thank you for employing such competent sensible people"

"Came in as usual for a quick coffee whilst I head off to Uni, honestly staff are lovely and kind. The app for me wasn’t working today for the free drink promotion either with data or WiFi on. But they did me a drink on the house as I was in a rush which is really appreciative."

"Excellent service. Went in for the first time today to meet up with a friend. The staff were very patient with me which put me at ease. After being hit with Covid a couple of months ago still struggling, couldn't carry the tray to where we were sitting, the server cold see there was a problem and took it to where I was sitting. Thank you for for helping. There is a good amount of seating there, with plenty downstairs, great place to meet up to chat."

"Beauty in simplicity. I walked into Costa, waited on my designated 2 metre safe distance mark. Made my order with the warm, assistive staff and moved to the next mark to collect my order. I had to pay extra for non-dairy milk, which I hope, will become something of the past. The coffee was lovely. The queue, as I was leaving, was huge. I was happy in the knowledge I had just missed it, which was nice."