Screwfix Oldham - Royton

"Didn't have either of the items I wanted, but very helpful counter staff. Will call next time I need something."

"This review would of been a 5 had I not had to return the item and be confronted and interrogated by the staff member at the Royton branch. My initial visit to buy some work trousers was trouble free. Excellent friendly service from the young man who served me. However.....the trousers did not fit and I returned them within an hour and half, to exchange them for a different size. This is where the level of service was awful. The older lady with grey hair and glasses basically tried to belittle me in the shop by telling me off because the trousers were not folded exactly the same way as when I collected them and because I had ripped the bag when opening them. The bag was a thin clear plastic bag, not an official bag and ripped very easily. The bag ripped even more when the staff member tried to take off a barcode sticker. After she had tried to tell me off for ripping the bag I pointed out that she was ripping the bag. She snapped "I won't exchange them in a minute!". I told her she will. I'm sure there's nothing in consumer law that states you cannot exchange an item if you rip a plastic bag to open it. These trousers still did not fit. But I returned them to the middleton branch who were extremely helpful. No one shouted at me they quite happily exchanged my item. These trousers purchase at Middleton were in an official site plastic bag, unlike the very thin flimsy bag from Royton. My advice... go to the Middleton Branch. The female server at Oldham has let the rest of the staff and the store down. Such a shame."

"Lovely staff and Manager. So friendly and happy. Thanks Oliver for the service and thanks Alan for the smiles. Keep up the good work"

"The chap at the Royton Oldham store was fab!!! I ordered a product and for some reason it picked a store miles away from home( my fault for not checking) the member of staff was amazing, he rang the wrong store got them to transfer to the right store and sorted it all out, even offered me a brew,credit to your company!! Ian was great if only more companies had excellent staff like this !!"