Hotter Shoes Kingston upon Thames

"I went to this shop with my mum who was very unsure about what to buy, so she tried a lot of shoes. Blake was patient, attentive and very professional. Highly recommend to visit this branch! Solange"

"I've visited a few times since lockdown ended, with my 80 year old mum. All the staff have been extremely friendly and helpful - I've never seen service like it! I'm always happy to look in-store, however their Head Office is only sending size 5 or 6 shoes currently, so that's great for my mum, but not me. That's not the fault of the sales staff, who are as frustrated as I am, as a customer. The staff always advise that I can order on-line, but I would rather try-before-I-buy. How can the staff be expected to make profits for Hotter if Hotter aren't sending the store a wider range of sizes? A ridiculous situation for all concerned."

"Have bought several Hotter shoes and boots and am very happy with them. Went to the Kingston branch today and was very unhappy with the sales person. They were disinterested, sullen and rude. We were given no help or service. It’s a shame because the other assistant was helping others and couldn’t do enough."

"I am always very happy with the service I receive from the friendly, knowledgeable and helpful staff - 10/10 - and I always leave absolutely satisfied. I do like the shop layout, mirrors and furniture; they're lovely and stylish. The look and feel of the place is far from an ordinary shoe shop. I am amazed at the extreme comfort and fit of Hotter's shoes; never have I owned anything so comfortable (I own three pairs). Wide fit shoes are also available which is great if, like me, you struggle to find wide fitting comfortable shoes elsewhere."