Origin Kicks

"I went in this morning as it was my sons birthday. The shop was empty except for 2 staff. I asked how we Try things on and the male staff member said you can't unless you have intent to buy. I said I had intent to buy as my son had birthday money. Anyway, he walked off and I asked for a size 6. He brought a Size 6 my son tried them on and we said we would have them. I asked the man who the manager was. He said he didn't know. I asked the girl and she said Anthony Basin. The guy squared up to me and asked what I was going to do about it. I felt scared and threatened in front of my 12 year old. I am still shaking. The staff need to be changed. The girl said he was unwell. He should have stayed home"

"Wow! just called in to exchange and was met at the door by a very combative gentleman who made me uneasy from the moment i stepped foot over HIS threshold . Granted i was out of the exchange period by three days however his approach was ghastly and he wrongly assumed i was there for a fight. I’m guessing by his manner and tone he has lots of customers returning after the 7 day Grace they give. He told me rather than explained that “he didn’t have to do it” and was quite forceful and tried to be intimidating as i was sat on a bench and he was towering over me but like i said i wasn’t there for a fight, the girls that worked there were actually really pleasant and almost apologetic for how he’d been as they witnessed i wasn’t in any way being a “Karen” . I won’t be returning till perhaps he attends the school of customer service and would advise others to perhaps visit a different branch than the Trafford centre. And to this gentleman if you’re reading, the look you gave me as i left suggests you were bullied as a child and it must have really annoyed you that i didn’t react so sleep tight sweetheart mwah"