Burger King 16 Coliseum Way, Cheshire, Ellesmere Port CH65 9HD

"Staff here went above and beyond. We had an issue with the drinks machine they fixed quickly with sincere apologies. They play area was clean and was a welcome little break from shopping for my son. Overall would highly recommend. They do blue light discount too which is always a bonus!"

"So if you want your food slow and not a clean table.in site then this is the place to be. I couldn't believe how slow the service was and one lady had to ask were hers was as she'd waited over 20 minutes. Nobody could put their rubbish in the bin as all bins were overflowing so every table was full of previous customers orders. Plenty of staff could be seen but no one coming to clean anything. Won't be back in a hurry"

"This was not a great experience at all. So first off, it was on one of them heatwave days so it was 30+ degrees outside. The place is not air-conditioned. Not normally the end of the world but a lot of restaurants have it now so it seems like a cheap way out of things. The staff, extremely slow and rude. Stood for a good 5/6 minutes as the only ones in the cue while they chat amongst themselves about their plans and how hot they are. The food, sloppy and thrown together. I mean seriously thrown together. The drinks.... this is the biggest issue. So the hottest days of the year and 1 machine had only 1 drink available (regular coke) and no ice. The other machine had a lot more options, but no ice. However, the machine with the more options was spitting drinks out warmer than tea! I mean not even close to being drinkable. So I raised it with staff, a woman I believe to be the manager. I was told "I know" oh right OK, if you know then mark it as out of order and top the syrup up in the other machine. While being sat near the machine I witnessed 6/7 other people attempt to use the machine. I told them not to. But I got fed up, the people who used it and left, came straight back and also raised the issue and nothing happened. Place is a joke and need to sort their staff out. Especially when the manager doesn't seem to care."

"My Dads first experience with Burger King, he went as a treat to himself and to experience fast food. He was very impressed with the service as he went in to be served. He is hard of hearing and they staff did go out there way to help him and they made sure he got his drink and the correct one as well as the sauces for his onion rings. Overall I am very pleased how they treated him as it would have been very easy to dismiss him as an old guy hard of hearing and done nothing so praise to the staff for that. He took his food home and really enjoyed it. He will be back again just because the service was so good."

"Never have I experienced such filthy fast food chain like Elesmere port outlet Burgerking! I am surprised no one has been poisoned! The chips smelt like sweaty socks, The Burger was cold. No hot drinks and no ice in the cold machine. The tables where full of food left overs and rubbish! Bins where over flowing! This place needs to be closed down!"