Nando's Feltham Unit 1 High Street, Feltham TW13 4BS

"Staff are friendly and approachable but service is so slow behind the till. There should be more than one person, especially when it's very clear a customer is making a long order and you can see the queue is starting to build up behind them. Chicken was ok, we requested for it to be well done but it was very clearly not. Other than that, everything else was good."

"The food was nice, the service was poor at best. We waited nearly 2 hour 30 minutes for our order. Apparently it did not go through the till. When we went to get the frozen yogurt, I asked for a spoon. The waiter who was not interested said they were in the wash. Another waiter gave us wooden spoons. Very poor experience and very poor customer service."

"We were a group of 6 as part of a leaving party for our colleague who specifically requested to visit this branch. I have visited many times before but not had such a terrible experience. When we arrived we were advised there would be a 50 mins wait so we decided to sit outside and placed our orders through the app. First drinks order apple cordial was requested we received a juice box of apple. The first food order was correct but the rest were incorrect. 4 peoples orders arrived I was still waiting with my other colleagues who was also waiting for her drink. We queried and were advised its on its way. 15mins later again queried still nothing 30mins later nothing. All the other 4 colleagues had finished their food and we went to speak to the manager who apologised and my other colleagues drinks and food arrived I was still waiting. Approximately 40mins of waiting and every one had finished their food and mine arrived. The staff werent very friendly or apologetic having waited so long but made us feel as if we did something wrong by questioning our orders, I've had better service at Mcdonalds drive through. The manager Aziza did come out and apologise and asked what she can do to help. She gave us some hummus (as requested) and refunded only the delayed meals, at least she helped us. Looks like they also ran of potatoes for the chips very stingy with the portion (see attached picture). Its actually ironic reading through the reviews only the positive ones had a response but all the bad reviews no one has actioned so not getting my hopes up that anyone from the franchise will look at this."

"Had a bad experience the last time I dinner at the Feltham branch, but decided to give it another chance as it was quite a while ago and it’s convenient for parking. Unfortunately the level of service and quality of food has remained very poor indeed! Chicken was received at room temperature, items were not available on the menu and all round was just a really bad experience. Very disappointing! Also wanted to know why the salad options are still not available? Nando’s is just not the same anymore! Need to find an alternative!"

"Nice, fresh food. Not allowed to get drinks yourself any more, which is a pity though. Have to ask them to serve drinks, which is boring. Should allow one person from each table to get drinks. But nice food, as usual."