PANDORA

"Update: called the number only for customer service to have me repeat all the information in this review, email them and take weeks to respond, and waste my time with no follow up or resolution. Horrible company. Went in about 3 weeks ago now to buy $500 worth of mostly marvel charms along with the bracelet. The store lead that assisted me was nice and helpful at first. However, she sold me on applying for the credit card so I could get 10% off which would have made a good difference to me since I was buying so much. At the end of the transaction when the credit card has already been opened and I’m checking out I remind her of the 10% off and she then decides to mention that sometimes it doesn’t work on marvel product… which she knew before mentioning the discount was mostly what I was buying. Of course when she “tried” to apply the discount it in fact did not work at that time. Would only work for the one non-marvel charm I was buying that would have saved me about $7 vs $50 I was expecting when getting the credit card. She did not try anything further to honor the discount on the whole transaction, she just let me be upset and stress about the situation in front of her. I could not un-apply for a credit card that I did not need in the first place and these were for a gift so I took the Charms with no discount even on the non-marvel one so she would give me her hand written card promising 10% off on my next purchase as if I’ll ever spend that much there again in my life. I felt conned and now I’m stuck with a new worthless credit card as I never want to shop there again. The associate was nice to my face but should not be selling people on the credit card with a 10% off promise if it doesn’t work on everything in the first place which she failed to mention. Ive worked retail for years now and as a manager, even if I had messed up and “forgot” that sometimes it doesn’t work on some items I would do whatever is needed to honor the small discount. Extremely unprofessional way to do business and the experience has been eating at me since I left."

"All the girls that work there are superb. I have been in this Pandora more times than I can count and I've never had a bad experience. They always have exactly what I'm looking for. The girls always greet me with a hello. How are you? I just absolutely love this store. So huge shout out to Pandora at Park Place. They are doing an amazing amazing job. Keep up the great work."

"Always poor customer service here. Rude employees, I've had trouble in the past but I had to stop in today because someone bought me something online and had to be picked up from here. The ring came in a crappy little tiny envelope and was wadded up in a tiny piece of tissue. I asked the employee for a regular bag, ring box and some tissue and she told me that's the way online orders are packaged, with a slight attitude. Doesn't this company make enough money to be able to at least give everyone their order whether it was purchased in store or online, in a nice package? Ridiculous. Shouldn't matter weather it was purchased in store or online"

"Absolutely horrible customer service. My wife ordered something for pick up in store and when she got there for pick up she had to wait in line for over two hours even though she paid on line already for her things. She had our baby with her, asleep in her arms and went up to the front to see if she could just pick up her already paid for items. They told her she had to go back in line and wait. We will never shop at this store again and probably never at pandora in general. They have three employees working the store during the holidays. Not very smart. General manager must just be trying to capitalize too much in profit and not focusing enough on customer satisfaction. Not a well ran store."

"My boyfriend and his sister went into the store to purchase a Christmas gift for me. They waited in line like everyone else and once they got in they were trying to decide on what to get me for not even 3 minutes before an employee approached them and told them “If you’re not going to buy anything RIGHT NOW, I’m gonna have to ask you to leave.” There were people who had been there in the store longer than they had and I just think it was extremely rude to go up to them and say that to them. They might not look like they can afford stuff but they most certainly can. The entire time the employee interacted with them she was rude and unhelpful. My boyfriend and his sister were so upset that they were being stereotyped that they just quickly picked something out. It wasn’t even what my boyfriend wanted to get for me."