Nordstrom Rack at The Summit

"I can handle mistakes and broken product, but I can't handle rude, dismissive employees. The Backstory: I went on a cruise this week. I didn't have any pool/beach shoes because my house burned down a couple of months ago. Before we left for the cruise, I stopped by a Nordstrom Rack in New Orleans to buy a pair of pool shoes.(it was the only store around) I settled for some EVA Birkenstocks. Once we got on the ship, my friend and I peeled the Nordstrom price stickers off of the footbed of the shoes. We were bummed to see that the sticker peeled the logo off of the footbed, but it didn't really matter. An hour later I went to put on my new Birkenstocks to go to the pool. To my disappointment, I discovered that one of the shoes was missing a buckle. super let down, I put the shoes back in the bag and wore my tennis shoes for the entire week at the pool and beach. When I arrived back in New Orleans, the Nordstrom store was closed, so I was forced to return my shoes in Birmingham, where I live. The Birmingham Store Story: My son and I drove 30 minutes, in the rain, down 280 to return my broken birkenstocks. When I arrived at the counter, I pulled the shoes out, told the cashier what happened, and told her I needed a refund. The cashier went over and got her manager. The manger walked up to the register, glanced at the shoes, cut her eyes at me, and said "I can't return those." I flipped over the shoes, showed her that the bottoms were new and they had not been worn. She rolled her eyes at me and stared at me for a few seconds. I told her that their price sticker had peeled off the logo on the footbed when I removed it. I assured her that they had never been worn and were broken when I bought them. The manager blew her breath, told the associate to "just return them" and walked off. The sales associate finished the transaction, didn't say a word to me, and handed me my receipt. I had to ask her if the money had been returned to the card because she wouldn't even look at me. I had planned to shop around the store after making my return, but the manager here made sure I'll never be back. I walked next door and spent my money at REI instead. This store hasn't been open long enough to have such terrible customer service. Hope you guys can find a new manager before you have to close your doors. People don't forget being crapped on."

"Was so excited that they had a Nordstrom rack here in Birmingham. So I drove an hour and a half to come shop just here.. was so disappointed. This place is so unorganized unkept and trashy I will not return.. Dollar General is cleaner than this store.. don't waste your time and gas coming down here to the Summit to shop Nordstrom Rack."

"Quality clothing at a good price. Well organized cloth racks and a sufficient amount of mirrors make shopping easy. That said, I have never found anything for myself. The prices seem right but I am not a fan of most (all?) of the brands that they carry, still fun to browse when the store is not busy."

"Store very nice, items neatly arranged. Staff happy, but what got me, I made a return, Associate gave my total on new purchase, I tried to use a gift she stated She need a bar code to scan when I know the instructions states key in gift card number but that’s nothing. I made a return, cashier put my new Tom Ford shades in the old bag I brought in. No new bag with new purchase ? Or maybe she was moving fast. Regardless of what u don’t want your customers walking out the store with a used bag coming out a high end store."