Master Cleaners

"CAUTION: Do NOT bring your clothes here! 10/10 would NOT recommend. I brought a clean, white lab coat in to ultimately be pressed and starched. It came out with 4 (four) lines of black stains on it that were not previously there. A month and a half later after multiple cleanings and being escalated to the owner, the stains prevail. The owner REFUSES to pay for my $50 coat that was stained in their care and continues to blame it on “the inside threads” (also white without stains). He will not give me a refund and tells me to take it to where I got it (an out of state hospital) or contact the manufacturer. He refuses to acknowledge that despite this happening in his care, that Master Cleaners is at fault and should reimburse me for the coat. He finally agreed to reimburse me for the initial $9 cleaning fee, but continues to refuse a $50 coat reimbursement despite their mess up. He offered me a $50 store credit, however, when I asked him if he would take his clothes back to somewhere that ruined them and not do the right thing by reimbursing them, he scrambled to answer. Needless to say, I STRONGLY RECOMMEND YOU DO NOT TAKE YOUR CLOTHES HERE. I am unable to wear my white coat to work thanks to Master “Cleaners” and will be filing a claim with the BBB. On a side note, the staff was fantastic and friendly throughout this ordeal, it was only the owner who was unreasonable."

"If this place had a negative star review I would give it. We took in a white coat to get clean for my wife. Left it in their care for A MONTH AND A HALF due to a black stain that was previously not on the coat. Talked to the owner and gave us the go around how it’s the “manufacturers fault”. They obviously ruined it but the OWNER didnt even have the decency or just good business practice to give us the money for the coat (which was $50 btw) that they ruined."

"Stained my favorite white shirt and charged to clean it again. Shirt was stained worst. Dropped off a brand new, never worn, white shirt and stained it also. Never had a problem with my suits but I need someone to be able to do both. Sorry."

"I dropped off a shirt and suit to be cleaned early in the week. A few days later when I came back by, they had trouble finding it for pick up, but no big deal. When I went to wear the suit and shirt a few days later, I realized they hadn't cleaned it at all. I never expected to have to check and see that they had done their job. When I called to ask for a refund, they refused and said I must be mistaken. Very frustrating all around."

"I dropped my jacket off Friday and was scheduled to pick it up at 5:45 Monday. A little longer than I wanted to wait but didn't mind. I work right around the corner so it made things convenient. I got my jacket picked up and when I looked at it I couldn't believe it. There is still dog hair ALL over it and looked like I just picked this out of an old box in an attic. I will be calling first thing in the morning and will update my review to reflect what I am told."