Advance Auto Parts

"Very helpful customer service. Above and beyond."

"I came into the Calera store on July 3rd with a dead battery. The store didn't have the battery needed to exchange for my warranty so they said they would order it from another store in Pelham and it would be delivered by 10 am the next. They also printed me a receipt that said it would be delivered by 957 am specifically. I call the next morning to check on the battery and they girl said she wasn't sure if they were delivering bc it was a holiday . I told her I was told last night it would be delivered. She then told me that if it was going to be delivered it would be by 10am and if it wasn't she would have to go get it. I called back an hour later and was told it wouldn't be delivered and nobody was going up get it. I said I just spoke with someone and they told me they would. I had also had my vehicle set up to be towed there. This employee was acting like I was bothering her about information they had told me. Then I called the Pelham store that they said they ordered it from and they didn't even have the battery. I ended up having to call four stores and going to Hoover to get the battery. The Hoover store informed me that the return receipt for my warranty was done incorrectly anyway. The make and model of my vehicle wasn't even correct. This store showed me very poor customer service."

"Every time i come in looking for a part i find it. Everyone is helpful except the worker at night named Matt, he was rude and tried to make me find my own part lmao, he is there just for a paycheck. Other wise good store."

"Use to be a great store 4-5 yrs ago but has just been steady down hill the past 2 and thats coming from someone that dislikes Oriellys so bad I would pass by the Columbiana one to come all the way to Calera from Shelby."

"Employee Austin H. was awesome and SO very helpful!! I know nothing about cars and my husband was out of town for the entire week when my car almost didn’t start and an alert came on my vehicle telling me I had a battery or starter issue. I pulled up with all three of my kids loaded in the car, Austin came out and tested my battery and starter letting me know that my battery was bad. He told me that because of the box covering my battery he could not install a new battery BUT he sold me a new battery with the online discount and then voluntarily called the Quick Lanes down the road and told them I was coming with a new battery and for them to please take care of me. He could’ve easily just said sorry can’t help you and sent me on my way. Thank you, Austin H! I appreciate you so very much! Also, Quick Lanes in Calera gets 5 stars too! They were waiting on me when I got there and installed the battery quickly and were very nice as well"