Union Savings Bank

"They need to close this stupid location! No one there knows what the hell they are doing, zero! Including the manager! I had the worst time with them today! They even withdrew my money from someone else’s account! The manager is worthless would not help at all! Needs to go! I had to go to Deer Park to Tom to straighten things out!"

"Working with Union Savings Bank has been a terrible and stressful experience. The nonchalantly missed not just the first, but the second closing dates. We had a contract with a 45-day closing and we are closing 54-days out. Their statement to this was, "Well, if the contracts were written better this wouldn't happen"; however, they made no mention about the contract date being a challenge until days before the first planned close date. Had we known it may have been problematic, we would have been more than accepting of extending the date at the time rather than having to rearrange everything time and time again. Despite our having to move date around with movers and contractors and making flexibility asks of our employers, the only response we received from USB was "we are extremely busy with closings and refis". Worst customer service we have received in regarding to purchasing a new home. If they are recommended by your realtor, I highly encourage you to look elsewhere."

"We were very happy with our experience with Union Savings Bank. They provided the best rate for a refinance when we searched and compared. Todd Evans at the Kenwood office was a pleasure to work with. He is very knowledgeable, and took time to discuss all of my questions. He was quick to respond to all calls and emails, and we got to closing efficiently. I look forward to doing business with him and Union Savings in the future."

"Angela Kessel was a great help getting our loan refinance completed quickly and efficiently! Highly recommend her for your mortgage needs! She explained everything in detail and if she didn’t know the answer to something she was quick to get the answer and get back to us."

"Before working with USB, I looked EVERYWHERE for the best deal. Mark Evans at USB not only beats out the competition from a pure monetary standpoint, he was the quickest to respond and the friendliest loan officer I've worked with. He always told me "I'm here to help 'whenever' you need me" and that was literally true. I challenged Mark with tons of question at all times of the day - even when he was on vacation! Mark makes what is a complicated and sometimes stressful situation into a great experience!"