PNC Bank

"THIS IS NOT A BANK. There are no bank tellers here. There is a person that greets you and tells you to use the machine, but you can’t use it because it doesn’t cash checks if they have change. There is a rude person in an office beside the greeter that will come out and be rude to you if you ask for clarification. When I was told they have a machine that cashes checks, but it couldn’t cash my check because it wasn’t exact dollar amount, I asked, to clarify, “Is this a bank?” I truly was confused because I walked in there thinking it was a bank. The rude person let me know that they’d already explained to me that I need to go to another branch. So, to wrap it up, this is not a bank, there is a greeter, but a rude person in the office, read the reviews and believe it. You don’t want to go here. I wish I read the reviews for this place before I stopped there. PNC, if you’re listening, if you care, you need to do something about this location. I would not bank with PNC based on this experience and you should probably have customer service reps that are kind to customers."

"Electronic teller ate almost $400 and I have spent hours on hold with PNC. A nightmare and I doubt I will get my money back"

"I am writing to express my disappointment and dissatisfaction with several of your branches (Cincinnati area) in regard to the lack of available services and inadequate signage to inform customers of this lack of service. As a loyal customer with 8 accounts with PNC, including 2 business bank accounts and 2 credit cards, I have come to expect a certain standard of service banking with PNC Bank. However, on multiple occasions, I have encountered SEVERAL branches that do not offer all the basic standard services advertised and services offered at other banking competitors. There is also a lack proper signage to inform customers about service limitations. This inconsistency has led to inconvenience and frustration by traveling to multiple branch locations only to learn that they can’t accept my cash deposits and I even have up deposit a check on my own via the ATM. I understand having to do this after hours however some of us enjoy personal interaction with our bankers. I urge the company to address this issue promptly to ensure a better banking experience for all customers. Improving service availability and implementing clear signage will not only enhance customer satisfaction but also maintain the reputation of PNC Bank as a reliable financial institution. Thank you for your attention to this matter. I look forward to seeing improvements in the near future."

"I opened an account yesterday and it is one of the best banks in America and has the best treatment with a detailed explanation. Thank you and I am very happy and there is a very respectable lady."

"Terrible. I went in yesterday and I was the only customer. 3 tellers. One was leaving , one was on the phone, and one was helping another customer. NONE of them acknowledged me or said "Hi, we'll be right with you". I stood there for five minutes before any of them took any action. I did share with the teller who helped me that it was very frustrating to stand there, the ONLY customer, and be completely ignored. In addition, since when to bank tellers wear tank tops with their bra in the back completely exposed? So unprofessional. I will not be visiting this branch again. It's convenient to my house but the negative experience I had yesterday will keep me away. A simple wave and hello could have turned the whole thing around."