Hertz Car Rental - Monroe - North Garver Road 201 North Garver Road, Monroe, OH 45050

"First-time customer who generally chooses the E company for rentals. Overall, it was a great experience, and the staff was super friendly. Evan and his staff are always wonderful."

"Been here a few times. It’s a bit confusing for the drop off/ return after hours. This is because it’s connected to a auto repair shop that also has after hour drop offs. The after hours hertz key returns says not to use and envelope. Then when you go to the drop box it says hertz keys must have an envelope. Last time I was there the woman at the desk was great and really friendly, unfortunately she had to walk a while to get my car because they hadn’t pulled it up."

"Worst car rental company. They kept charging my card for rental because they did not close out rental contract. I had 4 additional charges over $100 each. Took 2 days, 6 phone class to get it cleared up. In the mean time, could not get help from management or supervisor to help clear it up. No support for customer. When I request a supervisor, I was told they don’t give out supervisor information. Then I was accused of giving falsified information because someone within Hertz Customer Service contacted the incorrect branch to look for my car return. They called me to tell me that I falsified information because they went to the incorrect airport. Wow!! I have never been treated so poorly as a customer, that I plan to never use them again."

"I rented my car on online and completed the check in process on their website. I was given a bar code for the clerk so I could "Scan and go" straight to my rental. I handed the clerk my code and they refused to scan it and made me repeat the check in process. Then upon repeating the check in process they ran my credit deemed it too low and I was dismissed out the door. It was a complete nightmare and utterly embarrassing. I already went through a credit check and processed my card for the rental online. I still don't know why I was denied in person. All I can say is Enterprise was more than happy to take my bussiness."