Electric Bikes of New England

"Have been thinking about getting an E-bike for a little while, and decided to stop by Electric Bikes of New England. Showroom was nice, staff was friendly. Spent some time with a sales rep who took the time to answer many of my questions, going over different models and price points. The bike I wanted wasn't in stock, so I ended up pre-paying for a bike that was on the way. After I had some time to think about it, I am still undecided about which bike I am looking for and I decided to cancel the purchase. Although I decided to cancel the purchase, the staff was still friendly and understanding and refunded my card immediately. When I am ready I will certainly be making the purchase through them due to the great customer service."

"Today (July 16, 2024)I stopped by this shop in with the hope they'd be able to repair the damage to a broken brake handle on an e-bike I had purchased out-of-state. Upon entering the establishment I was brusquely asked by the employee sitting at the left-most desk if I had an appointment (no), whereupon he curtly replied, we're booking out into the second week of August." I responded, "OK". He then asked if I had purchased the bike there, (no) - he glanced quickly at the head-badge on the bike and rudely said, "We don't service those here." He then turned his attention back to what he had been doing at the desk before I arrived, completely ignoring my presence and without a suggestion as to where I might find a reputable repair shop within a reasonable distance. Fortunately, another customer who was being attended to by an employee at the right front desk, overheard this exchange and recommended a shop within a ten minute drive of this location - "where he takes all his other bikes for repair and maintenance." I politely thanked him and left for the shop he recommended. In conclusion I will likely be the only person leaving a "one star" review for this establishment. In my view there should be a Minus 5 Stars radio button on the website "review scale". My encounter with these folks left me wondering how they could possibly stay in business if this particular employee remains on the staff. Perhaps he was just having a bad day .... if so, he created quite a lasting (unpleasant) impression on me, as well as, the customer to the right of me."

"Everyone at E-Bikes of New England is super helpful and friendly. I had put my bike backwards on the carrier to bring it in for a tune up, and when I tried to get it off, it got stuck. (Good grief!) A sales guy figured out how to free it and didn’t even give me a hard time! Then the technician who was going to do the tune up was patient with me as I explained my inability to work a key. He, of course, didn’t have any trouble, but even so he came up with a way to help me. An hour later the tune up was completed, my bike was clean and shiny, and it was put back on the rack the right way. Because I had purchased the bike there last year, the first tune up was complimentary. What a great shop! Thank you!"

"Best prices and a great experience ordering a Riese & Müller cargo bike! There are only a handful of places in the entire northeast where you can order a Riese & Müller bicycle. Electric Bikes of New England happened to be the closest to me while also offering fantastic service, communication, and pricing all from a local family operation. On 2023-08-01, I placed a custom order with EBikesOfNE for a Riese & Müller Load4 75 cargo bike. This was the first day the 2024 model year hit the R&M website. The owner Ray, who runs the shop along with his wife Gail, guided me through the ordering process. I had done substantial research and was waiting for Bosch smart system compatibility with Rohloff hubs as well as ABS brakes, which were both introduced to the US market in the 2024 model year. The bicycle took several months to manufacture in Germany, during which Ray & Gail maintained excellent communication. I picked up the bike in May 2024 and had a great experience. The team is knowledgeable about the R&M offerings and the Bosch motors. It’s important to note that this location does not maintain a large cargo bike presence in its showroom, but is able to custom order any R&M model. Therefore, you will have to do your research and likely test ride elsewhere, although you could get experience with several components of a cargo bike in this location. I personally wanted a front-loading cargo bike since they’re the optimal way to transport young children and cargo. A couple factors created a financially opportune buying experience. First, as the store is located in New Hampshire, there is no sales tax. Second, EBikesOfNE provided a sizable “in store discount” so I paid less than the recommended retail price. This equates to the dealer sharing their margin with the customer, which I don’t think is that common on custom orders of R&M cargo bikes. Half of the payment was due at order time and the other half at pickup. Ray was accommodating in allowing me to use a series of credit cards to maximize rewards on my end. When I picked up the bike, the team had saved all the little components and important packaging pieces that had come in the box (like brake pad spacers and plugs). During the waiting and assembly process I always felt like I had good visibility into the process and the team was accommodating in terms of any special requests. In conclusion, it’s great to have a shop like this to sell high end cargo bikes in the region. The more riders we can get on the road and trails, the more we can transition to a less car-centric society with safer bike infrastructure for all! In the words of a random Redditor: “no car will give you the joy that you'll get from riding, at any price point. I had way more fun on an R&M than a Porsche Taycan.”"

"I purchased three bicycles from E-bikes of New Hampshire. It’s been a very positive experience. They always answer the phone, and they stand by their products. We have used our electric bikes quite a bit, and I’ve encountered a few mechanical issues that have been resolved generally with a phone call (telephone guidance) or a quick service appointment."