Granite State Dock & Marine

"Bought an engine from them, they didn't register my warranty with the manufacturer. It's also been 3 months that I've been waiting for warranty service on a brand new engine. They tried to fix my I/O, and it's pouring oil out of the repair they did 4 hours after I got it back. Also didn't reconnect the mechanical oil pressure sensor, so oil was all over the rear of the engine, too."

"These guys really run an amazing business. We recently bought a used center console boat from Granite State Dock and Marine. They stood behind the sale and went above and beyond to make sure everything was right with the boat even after the sale. We are so happy with our experience. Mike and Jen and the whole crew over there are just awesome! They do great work and place a lot of value on customer service. We love our new (to us) boat, and if we are ever looking for another boat in the future, this will be our first stop."

"This place is the real deal. Mike is a straight shooter and really knows his stuff. Prices are great and repairs are always done right the first time."

"My husband and I have always dreamed of getting a boat and the opportunity finally came to us and we were able to get one. We chose Granite because they sell Berkshire and they had great reviews compared to the other Berkshire dealers. Mike was SO HELPFUL. I called and emailed several times because of who I am as a person and he was always so understanding and kind. They went above and beyond to get the boat ready for us right in time for the fall run. When we arrived the process was pain free, with jon and mike spending ample time with us explaining everything. I’m really glad we made our decision to purchase our boat here and I can’t wait to go out on the water with it!"

"Mixed feelings on this review. Jen at the front desk was always a pleasure to deal with and Mike the owner was helpful as well when I bought my used boat. So I bought a used Bayliner at the end of last season and it never saw the water until this summer. The boat ran as expected and was in good shape and thought I found a boat that would last five years or so. After about thirty hours of use the motor stopped working. I had it looked at my dock by another marine mechanic since he could come to me. Unfortunately he could not diagnose on site so was towed to him. From the get go, he had a strong feeling it was a major issue since the spark plugs were rusted in and could not be removed. As expected is was horrible news for me. Head gasket is blown, two cylinders have water in them. The motor was getting so hot that the pistons became out of shape. Cost of repairs are 7k and that what I paid for the boat and trailer so for me the boat is a loss. Here is my issue. I would like to think that the boat was at least checked over prior to selling it. It had a thirty day warranty but that hardly gave me any time for the problems to show. I have been told that all of these issues had to be going on for some time prior to my purchase. If the boat was looked at it was not done well. The park plugs had two different sets installed as well. I think if it was inspected prior to selling they would have found the problems and I would not be out 7k. Maybe the prior owner knew about everything and just wanted it gone. Granite State isn’t out me money, I am. I did call and ask if something could be done and the answer was no. Again, I understand the warranty was short and I am responsible for buying a piece of garbage boat. I guess I wish that maybe I could catch a break and they could work something out with me. Sorry to say that I would never buy another boat from them again. I would advice anyone looking at a used boat to have it checked out before buying."