Vaden Chrysler Dodge Jeep RAM Brunswick

"My overall experience with Kerstyn Edwards as my sales lady was great . She is very informative and honest . She will find the best vehicle to fit your needs. Also, Michelle Howell in the service department was swift , informative, very helpful all around. A great team with positive energy . Much appreciation."

"Had a code appear for diesel particulate filter. Meanwhile I received a recall letter from FCA pertaining to the recall. Made an appointment that took a month to get my truck in. They had my truck for 12 days. They were back and forth with me via texts 3 times saying part was covered, not covered. Was told to come get the truck and did. The invoice they gave me states the repair was covered via Rick the service manager but in the end nothing was done. I currently have an open case with FCA regarding this. Funny thing is the case was opened on 7/31 and the email states I'd receive a reply in 24-48 hours. To date 8/12 I've not received a reply back. Nothing fixed and I'm out $710.00 for a rental truck because they couldn't provide a loner vehicle. I took note also after driving off the lot my truck was making an unfamiliar exhaust sound now. I'll have to investigate this. People need to be aware as it seems vehicles are possible being tampered with while at dealerships to get customers to come back for more "repair" work. Case was closed with no resolve. Was told can re-open case in 14 days which I will."

"Easy process and a great sales team! Our purchase was the easiest I have ever been a part of. Our sales woman was Kella and from the word GO she was on top of everything. No matter the question or concern, when I called or messaged she had a prompt response and kept a professionalism that was second to none during the entire process (something you don't always get when at car dealerships). She has definitely earned a lifetime customer! Everyone we came in contact with were friendly, talkative and complementary of each other."

"Not happy at all about the way I was handled at the service department. I was given an appointment that was 3 months from the date I called which was ridiculous and I brought my vehicle at the assigned time given. The appointment was for my A/C console to be replaced because I can turn on everything such as a/c, seat warmers and air vent locations but I cannot turn them off and the whole car has to be turned off to turn seat warmers off. I’m close to my 60,000 mile warranty so I needed to go ahead and have it replaced. After 2 hours of my vehicle being there I received a text message from Deanna in service stating this….”Hello, This is Deanna from the Hyundai Dealership. I tried to call you but call wouldn't ring. The technician found the a/c control cluster is internal shortage. Unfortunately this is not a warranty coverage. something has spilled into the control cluster, that had caused the damage. Anything caused damaged is not covered. The total to replace is $1,065.” So after I called the warranty people I was told that it is covered and that they never received any request for the replacement. I called Deanna back for her to explain why the request wasn’t sent to warranty department to let them decide and she said it was because I had to have poured something into the controls because moisture inside the console is causing it to short which means that I had to have done it and it won’t be covered because I could have damaged it. Why or how would i have poured something inside the console to cause a short. With the humidity outside mixed with turning the a/c on, it can cause moisture or dew inside the whole vehicle including behind that console. I don’t appreciate being blamed for something I had no way of doing and wouldn’t know how to do that to my almost $40,000 vehicle. I pay too much money for the car and extra warranties to not be able to use them!!!! I will not deal with them again and will have to just make the drive to Savannah or Jacksonville dealership to up keep maintenance on my car! Here is a picture of my console, so please tell my how I can pour fluids into it! I am pissed and have never heard of this foolishness before!"

"Wasn’t too happy coming here. Had 3 trucks to look at only two were there. One had 2 check engine lights and a recall and the other had a check engine light for the def system. They didn’t seem sure what the issue was and couldn’t seem to really know. The young lady I dealt with was nice. Unfortunately the 2nd truck was just washed and shined over dirt and the 120 point inspection they claimed showed both filters hadn’t been changed while I was there and weren’t on the other. So it seemed no inspection was done. Sold off auction and thrown on the lot. And they wanted the price of a truck without engine light and wouldn’t fix it unless I bought it and got an extended warranty. Disappointed after driving an hour and a half out of state for this. Will not return to any Vaden owned dealerships. And was told if I wanted it fixed after I got the warranty they knew a guy who knows a guy who can fix it. I thought this was a major dealer unfortunately it wasn’t the one for me. I’d stick to Savannah or Atlanta because had I bought that truck I may not of gotten home."