Genesis of Braintree

"When purchasing my car, the dealer drove the car up for my test drive, and I informed them there was a large dent in the hood. They told me it was no problem and they would fix it to look brand new. They encouraged me to purchase the vehicle and they kept the car to fix it. They called me 5 days later to let me know my car was fixed. When I got there I still noticed there was a gap in the hood. I told them I wasn't satisfied. The service manager told me it was probably a defective hood and he would replace the hood and the joint (that now had visible marks from being fixed). They told be it would take about 3 weeks for the hood to come in and they would be in touch. One month later I called and they reported they hadn't gotten the hood in. Another month, same response. When I called back after 3 months, they said it hadn't come in but they would schedule to pick up my car because it should be in within the next 3 weeks. They picked up my car and 1 month later they returned it saying they fixed the hood, took care of a recall and replaced my cluster screen, which wasn't turning on correctly. The joint was replaced but the gap in the hood was no different. when I looked at the paperwork it says nothing about replacing a hood. I called and said I wasn't satisfied as I had bought a brand new car and expected it to look brand new. they told me they didn't replace the hood because the gap "looked a little better." I was extremely upset as I had waited more than 3 months for a hood that they had promised me. The service manager gave me a long reason for why this was going to be difficult (because the repair was "within Genesis specs") and I may not have my car for a while. I contacted Genesis and placed a claim. Buying a new car should be a quick and amazing experience. This was anything but that."

"I had a very positive experience with this dealership. I had a specific vehicle and price in mind from my research, was able to negotiate quickly with Jay in sales who was very professional ( and best of all not pushy!) and courteous. He presented the various price incentives (buy vs lease) to help me select the best option for me. Paperwork completed electronically and remotely which was very easy and quick. The delivery process was handled very well, all my questions answered, love the new car! It's my impression this is a well run dealership with well trained sales and support staff. Appreciated Jay's help in the process, very easy to work with, professional, responsive to calls and texts."

"I had a wonderful experience working with Eric at Genesis of Braintree purchasing my first SUV, the GV70! From start to finish, this transaction was by far the easiest car purchase I’ve had. We were able to test drive the car, negotiate on numbers and then complete the purchase remotely after taking some time to think about it. There was never any pressure from Eric or anyone else at the dealership and Eric’s responsiveness made the transaction truly seamless. I absolutely love my new car and look forward to working with Eric and the Genesis of Braintree term again in the future. Thank you, Eric for making this a great experience and continuing to go above and beyond even after the purchase was complete!"

"I love my car! But most of all I love the people working there. Car shopping was fun but sometimes the sales people are so on your face to close the deal makes me want to walk away regardless of the car. ERICK son the other hand was 100% amazing! Gave me my space! And let me think about it without any pressure. The entire team was great! From the sales team to the guy who slowly and patiently explains all you need to know about the car. Love my Genesis."

"Title: Exceptional Service from Jay Singh at Genesis of Braintree I recently had the pleasure of purchasing a 2024 Genesis G70 from Genesis of Braintree, and I cannot speak highly enough of the exceptional service provided by Jay Singh, the sales manager. From start to finish, Jay went above and beyond to ensure that my car-buying experience was smooth, enjoyable, and truly memorable. From the moment I walked into the dealership, Jay greeted me with a warm smile and a genuine interest in helping me find the perfect car. His knowledge of the Genesis brand and the features of the G70 was truly impressive, and he took the time to answer all of my questions with patience and clarity. What truly set Jay apart was his dedication to ensuring that I found the right car for my needs and preferences. He listened attentively to my requirements and worked tirelessly to find the perfect match in the 2024 Genesis G70. His attention to detail and commitment to customer satisfaction were evident throughout the entire process. Not only did Jay make the car-buying experience stress-free and enjoyable, but he also went the extra mile to ensure that I got the best possible deal on my new G70. His professionalism, transparency, and integrity were truly commendable, and I felt confident and reassured every step of the way. Thanks to Jay's expertise and personalized service, I am now the proud owner of a stunning 2024 Genesis G70, and I couldn't be happier with my purchase. I highly recommend Jay Singh and Genesis of Braintree to anyone in search of a top-notch car-buying experience. Five stars all around for Jay and his outstanding team! With many thanks Janine Bouchard & Tiffany Feroe Hull, March, 2024"