AT&T Store 8949 South Sepulveda Boulevard, Los Angeles, CA 90045

"I had an awful experience with this store. I walked in at 7:30pm. Imani greeted me and said she will be right with me. After finishing up with her customer she said how can I help quickly. She was not helpful at all. Although I sat there patiently waiting for her to finish with her customer. She told me to go online or call customer service. I finally got up to leave and stated this was a waste of my time. She was just trying to rush me out cause the store at 8:00pm. I spend a lot of money on my monthly service and I am very disappointed with the service I received. She was the only person working and she sat a timer for 15 minutes before she started helping me."

"Ms. Imani was nothing less than an EXTREME help for me! I lost my phone and you know how that goes when you have no other form of contact! I spent all day trying to get my replacement but Imani was there every step of the way and was nothing but KIND and PATIENT while assisting me and answering all my questions! She did not have to go above and beyond and assist me step by step but she did and it made the entire process easy, smooth, and manageable! She definitely deserves a raise, but recognition at the very least! Thanks for your hard work assisting me!!!! And if you guys come to this location ask for Imani! She'll send you in the right direction!!!!!"

"The worst experience I have ever had with a service retailer. Brought them 4 new lines to change from Google Fi to ATT. Their pricing sounded good vs other providers. After spending over 2 hours in the store and setting up all the accounts and toward the final stage, the salesperson states that they do not have the new phones and that we have to wait till the phones come in a few days. The few days have dragged on for almost a month now. Same day I left the store, waiting for the phones to arrive, I lost service on my main 2 lines. Called them up and their response was, "There is nothing we can do. Call the customer service" Called the customer service over 5 times and every time, they stated that there is nothing they can do and I need to go to the store. I finally ended up buying a new SIM card from another retailer with a different phone number just to stay online. further, Google Fi, finally in 3 days sent me new set of SIM cards to activate the existing phones and the numbers. Even then, with all that pain, I called the salesperson at ATT and asked him to follow up and see why the phones are not arriving. Every time, he suggested in a couple of days. I then realized, he has no clue on the status and that he just gives me a runaround. finally, I decided to cancel my service. The customer service did that quick. Then I asked for the reimbursement of the taxes that I paid on the three phones that never arrived. No Credits have yet been issued to me and the saga still goes on. I am planning to call American Express to dispute the taxes paid to them. As big as ATT is, their client services is nothing to write home about. Hopefully, their service is better. I would not recommend this store to anyone under any circumstances."

"Amazing customer service from ROGER!!! He stayed with me until my cell phone issue was resolved He spent 3 hours to solve a voicemail problem! Kudos to you! This is how customer service should be! Thank you!!!!"

"Excellent AT&T location with all the latest phones to browse and trade in for. Depending on the service you need, it could take a quick minute or an hour. I came in to switch out of Verizon, and Holiday was super helpful and patient with the process. She made it easy for me to walk out with a brand new phone that same day, and I was able to use my new service right away. Really friendly employees who truly value your time. Bright, big store with nice large windows that face the street outside. Clean interior space with plenty of comfortable seating areas. Parking is easy, you’ll find parking right outside the store front or just around the same corner."