Apria Healthcare

"I'd like to start by saying that the people I talked to were very nice. However there was some sort of failure of communication on the back end if our whole ordeal. The hospital set up the delivery of a wheelchair and commode to my dad's hospital room. I then got a call from someone at Apria saying that they're going to deliver it to our house. I corrected the person who apologized and set up a hospital room delivery. Then I got a call from another Apria representative who asked me to pick up the medical equipment from their office in Monterey. When I told this new caller about my previous conversation they had no idea who I spoke to and didn't recognize the name or number of the previous caller. So I set up the hospital room delivery again. The next day came and no equipment came. This could have been really bad since my father was supposed to be discharged. So the hospital and to reach out again and rescheduled the delivery to the next day. Lucky for us, my dad's discharge day had to be postponed. So once again, kind people but overall a sloppy business."

"I have called them to pick up my oxygen supplies 5 different times. They make a date and never show up. Everything got mixed up and when they finally showed up I ended up with a delivery bill for the equipment. Thank goodness there was a customercare online address and my frustrations were settled. So much better than calling the apria phone number. Thank you Apria."

"It has a terrible experience dealing with Apria as a whole. From updating insurance information to re-ordering supplies and my and my son's CPAP. It is like pulling teeth. Every time I call I get a different response about whatever issue I am calling about that day. The latest is that I had to call them 3 times, spoke with 3 different people to update our insurance information. I received a call after each of my call telling me that our previous insurance expired. I inform each agent that I came on so and so date updating the insurance. The agent takes the information again. I call again in 2 days or so because I don't trust Apria employees and Iwas told that the information wasntb there. That happened twice. Then nothing so i assume aal is good until today i get an automated message stating that they will pick up the machine. I called again, spoke to 3 separate agents saying insurance is not active . Why don't they pick up the phone and call UnitedHealth care I don't understand. Allour other providers are billing united abd all ishood. Why wasn't I told since July? It is so frustrating dealing with unprofessional company like Apria and its employees. I can't wait to not deal with them. Looking for another company now."

"I got my equipment in a few days--after some miscommunication: First person said I'd get it the next morning, which I thought would be impossible, but was assured it would come. The next day someone called me to apologize that it would take about four weeks to arrive (shortages in the USA and all...). That was fine. Then it arrived out of the blue a couple days later. Their left hand doesn't know what the right is doing... Then I needed to change my insurance and was told I could only give them information on my primary company, wait 30-45 days, see if it was accepted, and then give my secondary company info to see if it would be accepted. I have Original Medicare and Medicaid--what's so complicated about that, I wondered. When I asked to speak to a supervisor, I was told I would have to leave my phone number and someone would call back in 24 hours--there was no one available then (during business hours). All that makes me not want to work with Apria."

"Completely screwed up my CPAP equipment order. Not one invoice detailing what I was charged for, then charged me again to re-order what should have been delivered to begin with. They don’t seem to have a process for ordering, shipping, communication, nothing, regarding these orders. Perhaps it will resolve but spending over an hour on the phone to sort out the issue is not something I expected. Still not comfortable with the outcome. A company like this should have their processes locked down by now."