CREAM 19501 Stevens Creek Boulevard, Cupertino, CA 95014

"**Review for Cream ** I had a very disappointing experience here. The management here is absolutely terrible. Not only did the he seem disorganized, but they were also extremely unprofessional in their behavior. The person (manager or owner) at the counter was rude and seemed uninterested in helping customers. It was clear that there was a lack of leadership, as there was confusion about orders and some items were unavailable without any explanation. To make matters worse, I witnessed the manager (or owner) arguing with a delivery driver in front of customers, which was completely inappropriate. This kind of unprofessionalism made the entire atmosphere uncomfortable. The delivery driver that was already in the store was obviously next in line but the manager decided to ignore him and help another delivery driver that just came in. It looked racially motivated, but if it wasn't it just looked plain bad. It's a shame because the ice cream itself was decent, but the poor management and unprofessional conduct make this place not worth the visit. I won't be coming back, and I can't recommend it to others."

"I got to have a gluten free ice cream cookie sandwich, for the first time since going GF. It was delicious. The woman was also amazing at helping our son to branch out from plain vanilla. This is an amazing shop with a phenomenal staff. I highly recommend. Looking through the negative reviews it appears that people are really negatively reviewing themselves and not this shop."

"We came here mid-afternoon. We got a nice cream sandwich with mocha fudge and a pistachio/almond with mini sugar cookie. The cookies are warmed up so they have a soft bendy feel to them (vs. crisp cookie like Tate’s Bake Shop). My low score is because the ice cream felt old. Pistachio tasted off. I was tempted to toss my cup but I didn’t want to upset my friend. The service was polite and efficient and reserved. The environment could be more clean (surface and furniture). That said, I liked that they offered a choice of spoon or little shovel (I chose the latter) to eat my dessert."

"The servers are really nice and helpful. We ordered a chocolate milkshake , it was nicely thick and sweet. The scoop of peanut butter ice-cream that I had ordered lacked the quintessential rich, nutty flavor."