Wells Fargo Bank

"What an amazing banking experience! Your teller Katrina was so helpful! She was so pleasant and knowledgeable! You need to clone her and put her in every branch! Thank you!"

"20+ year customer here. It wasn't always this bad but all I see now is too many over payed desk people twiddling their thumbs and not enough tellers to take care of the walk-ins. Wait times are too great and I just ended up walking out today due to waiting. Lousy way to treat deposit customers."

"The staff at this branch is why I’m a customer at Wells Fargo. They are always friendly and polite and professional. They know their jobs and are always willing to go above and beyond in helping."

"So I recently moved to Florida and required a witness for a guaranteed signature. Which as near as I can tell is simply looking at your drivers license and watching you sign the documents. I told them I was more than willing to become a customer. So the person said sorry you have to be a customer for 60 days before we provide that service. I don’t think I’ll ever be a customer at Wells Fargo now. My understanding is they didn’t have any problem signing people up for anything else"

"I had the pleasure of being matched up with Jessica Mobley today and she was absolutely wonderful. I had forgotten my debit card in the ATM machine today and lunch and received an email that I need to be issued a new one. You can imagine that this was extremely stressful seeing as the weekend was approaching and I had just paid some bills using that card. Jessica was so knowledgeable and a great listener and helped get me a temporary card and a new card shipped to my house with the same card information so I don't have to worry about going online and changing my payments. She also went above and beyond and brought attention to my car loan that is with Wells Fargo and showed me that my information was incorrect on the address and I told her that my mom was a cosigner and that during my process of buying the car, the dealership wrote my social down wrong and to change it I would have to go through a whole long process of refinancing. I told her this really upset me because my car loan was not helping me build my credit because of the fact that my social was wrong. She took the time and fixed it for me in a matter of minutes. This was an issue that has been hanging over my head for two years of multiple phone calls and she just fixed it for me right then and there. She also started discussing financing options for my credit cards and was extremely educational throughout the entire interaction. I usually do not leave google reviews but when I come a crossed such amazing customer service, I make sure to do so. Thank you so much for your help today Jessica Mobley, you are a perfect example of amazing customer service professional! You helped make my day go by smooth and I came back to the office at FGCU and told everyone about my experience."