Riviera Utilities Electric Warehouse

"What an excellent experience! The technician arrived in a timely manner, was courteous, and knowledgeable. Solved our problem! Could not have asked for more!"

"Can't say enough good things about Anthony and Bobby. Courteous, professional, friendly, extremely knowledgeable. Riviera should take pride in the quality and ability of these employees. Thank you for your service in the HVAC and Appliance Repair Department."

"Charged us 127.45$ to simply change the name on the utilities bill. They stated its due to opening it as a new account under a different name. Also incredibly unprofessional when it comes to actually getting trash. Stating when the trash can is on the sidewalk it is 15ft from the road. That is a bold faced lie. Im taking time stamped pictures. Seriously this service is beginning to eat at my patience. Hope you see this when considering their services."

"We have waited around 4 months to get our cable buried after installation and it is STILL not done. This is after calling repeatedly and getting promises it would be done by secretary, managers, etc. They also buried our neighbors (who moved in several months after we did and STILL didn’t do ours...even though the technician mentioned to our neighbor he saw the “mess” of our cable laying there!! They OBVIOUSLY need to hire more people to keep up with their booming business OR they will experience a mass exodus as soon as another cable company comes to compete. Shortsighted business practices that will backfire in a big way! WAKE up company leaders before it is too late."

"WORSE CUSTOMER SERVICE EVER!!! Been paying for their premium internet service which is supposed to be 40. Since the date it was connected, November 14th, I have been lucky to get around 14-20 mbs and not the 40 I'm paying for. I have tried numerous times to get this problem corrected. Technical support advised me that there were "upgrades being made" which I was later informed that was a lie and evidently used just to appease me. I've since called back numerous times and left messages which are rarely returned. I actually had one lady transfer me around and when I kept getting transferred back to her she sent me right back to their internet help department which I had already spoken to thanks to numerous times for several hours total. Their internet help department apologized and transferred me back to her and the phones had been switched off saying that they were closed. After successfully giving me the runaround for nearly 30 minutes she was able to just switch the phone off and be on her merry way. I left Century Link due to poor internet speed and piss poor customer service. It appears Riviera isn't much better. I understand things happen with technological items and speeds vary. But to never get the speed I'm paying for and to constantly get the run around when trying to get the problem fixed is unacceptable. If only Mediacom serviced my area. I've been with Riviera for years and this is by FAR the worst experience I've ever had with them."