Aspire Houston Fertility Institute

"I cannot say enough wonderful things about Dr. Sabouni and her incredible team at Aspire HFI at the Fannin location. From the moment I walked through the doors, I was greeted with warmth and professionalism by the front desk staff, setting a positive tone for my entire journey. Working with the phlebotomist was a seamless experience, and the nurses went above and beyond to ensure that I felt comfortable and supported every step of the way. Their genuine care and dedication to their patients were evident, and they consistently uplifted my spirits, making the challenging process of IVF feel manageable. After just one IVF treatment, we were successful, a testament to the exceptional expertise and compassionate care provided by Dr. Sabouni and her team. Their unwavering support and encouragement made all the difference, and I am beyond grateful for the blessing they have been to my family. I hope they know just how special they are and the profound impact they have on the lives of their patients. Aspire HFI at the Fannin location is truly a beacon of hope and excellence in fertility care, and I wholeheartedly recommend them to anyone seeking fertility treatment. Thank you, Dr. Sabouni, and the entire team for making our dreams come true!"

"I would actually give them 0 stars for being rude, inconsiderate, insensitive and unconcerned with my direct care. I called the office to tell them I was lost but within 2 miles 15 mins before my appointment. I called 3 times and left voicemails. No one called back. My sister in law called the office and they answered because her number registered as a doctors office from another state. They finally gave me directions but now I was 20 mins late. Front desk staff told me that Dr. Nurudeen said she will not see me because I was late. I explained I called and left messages because I was lost and I had driven over an hour for this appointment. Front desk staff said okay go ahead and park in the garage and come upstairs. I did just that only for them to say we will need to reschedule you when I arrived upstairs. Needless to say, I did not and will not reschedule. It is very disheartening being a medical professional and encountering medical staff who show no empathy or compassion for a patient."

"Don’t recommend them at all. The communication here is nonexistent as they don’t answer the phone or messages. Had my initial consultation for egg freezing in January of 2023, and my process was delayed in March due to their office not answering the phone/being responsive. After that, the process no longer fit my timeline/schedule so I waited and called to restart the process in November. Dr. Nurudeen said a nurse would be reaching out with a new timeline for me but no one ever did. Left a message to follow up and it was never responded to. I have since switched clinics and the experience has been 1000x better. Go elsewhere for your fertility needs."

"Dr. Sabouni and the nurses at the Memorial Hermann Aspire HFI office are top notch! Every interaction has been filled with genuine compassion and care. The office is clean, professionally managed, but most importantly, Dr. Sabouni and the nurses and, phlebotomist and entire staff are extremely personable and genuinely care about their patients success. Our fertility plan was carefully curated and all details explained as many times as we needed to hear them. We have always felt heard, respected, and comfortable even through the hardest parts of the journey. We have also always received prompt follow up regarding any questions we had throughout the entire process. We have achieved success and pregnancy and have recently graduated, however we plan on returning for all future family building needs."

"I have no problem with the doctor I saw but the office staff at the Fannin Street office was rude and unprofessional. My husband had testing done and we wanted a copy of the results. He called them once and was told it would be put on the portal. 3 days later, he called again and he was told the same. 7 days later, I called and still nothing. After 10 days, I drove to their office, paid $10 for parking just to get a copy of the results. The front desk lady was rude to me. Oh and also, it has been over 4 months and results are still not on the portal. I am a physician myself and know that patients have the right to a copy of all their test results. The number of phone calls and pleading messages we both had to go through to get one test result made me never want to go back to the clinic."