Coastal Moving & Storage

"This company is easy to work with. Jennifer came out and quickly assessed how many boxes we would need to move north. Was very friendly and efficient. She and Sue set up everything and jumped thru hoops when closing date was changed and new house wasn't ready. I called in a panic and both ladies worked hard and got it changed quickly which saved a lot of stress!! When we got here the house was not ready so they called Randy the driver, (friendly, calm and very helpful) to switch delivery places. To watch Randy get that semi into the storage unit was something to see!! His two helpers here in NC were awesome also. The truck couldn't fit all the way to the door of storage so they had to shlep all the boxes and furniture a good distance to the unit. Everyone smiled and was friendly even working in those conditions. I would recommend this company and Mayflower for any move. They checked up on the move almost daily. Fixed problems quickly and made a stressful task into a wonderful experience!!"

"Coastal Moving Services is a horrible company that is purposefully trying to scam their customers. Key things: 1. Additional hidden storage fees and delayed delivery of items: The movers informed the "office" will call me next day, measure exactly how much space I am using and inform me of the arrival time. None of this happened. On the day of pick up I have expressed that I am ready to receive the things ASAP, I asked for the delivery date to NYC, followed up on e-mails multiple times and nobody flagged to me that the first available delivery date was missing. I feel they did it on purpose trying to just extract more fees. They are the professional and they know their processes and terminology- I did not. I clearly expressed that I am ready to receive the things ASAP and they purposefully misled me. Now they are withholding my items. The purposefully are looking for ways to extract additional fees e.g., they hold things in storage despite me asking for delivery and then they charge fees. 2. Additional fee for stairs: Despite paying a fee for no elevator they asked for extra money for stairs even though at the moment of booking they knew there are 3 flights of stairs and they purposefully did not say anything 3. Significantly delayed pick-up arrival with limited communication: They do not communicate and arrived 6h late. he team was expected to arrive between 12-3 p.m. on Tuesday May 21. However, they have not arrived on time and only after me calling, we found out that there is a delay and they are expected in 30-40 min. However, they still have not arrived and I followed up again. They asked to come the next day. When I informed them that this is not possible, they came only at 8.30 p.m. This situation was highly unprofessional as 1) there should have been proactive communication 2) it caused me to have to arrange additional coverage from my friends. As it comes with no surprise, if I am moving out of a place, I have no space to stay and had to fly to NYC. My flight was arranged for the evening (I accounted for special time buffer just in case, but not sufficient to have movers come only at 8.30 p.m.!), but given how significantly late the team was, I had to ask friends for a favor. If I did not have friends, that would have caused significant cost implications for me as I relied on professional arrangement and expected the team to be on time. 4. Purposefully misleading on space used: They claim that you need more storage and they do not measure it just look at it and ballmark throw random numbers. The promised they will show proof of proper measure but never did. The movers tried to claim I have significantly more moving space than I originally booked. I feel misled again- the agent claimed I have equivalent of ~100 boxes. I had 21 boxes and 1 mattress and 2 art pieces. He claimed that I have plenty of space and I should consider taking some of the furniture or even use the uhaul box. However, the movers were artificially asserting some numbers e.g., "queen mattress is 100 cubic feet". When I googled it, it says 27 cubic feet. Quite the difference, no? When I asked them to prove to me the space/ measure it, he says "I should trust him it is more than 300 cubic feet". He said he can't measure it, nor can we go inside the truck to measure it. I felt I am being scamed- again they knew I have no other option and being pushed against the wall at this point. When I tried to discuss, they were like "we don't need to take anything, we will just leave it"- they knew that I have no other option at this point 5. Unprofessional behavior- there was some wine leftover on the counter and your team asked if they can have it and drink it. This raised significant concerns on my end if they are drinking during work hours. 6. Poor quality of moving- the movers were not behaving professionally and were throwing boxes. 7. Rude customer service: customer service is mean and unprofessional. They basically were shouting at me"

"This company really screwed me out of $4,500.00. I had 2bdrm 2ba appointment. I also paid for packing. When the mover’s show up they seemed confused. They wrecked my previous apartment and scraped my walls in my New home. When I put in for my damages it was a bogus website."

"Coastal Moving and Storage in Pensacola set the bar so high there was absolutely no room for improvement. I hired them to come to our residential home, pack art, furniture and really fragile China and stemware that are family heirlooms and over 100 years old. The team that packed all my items and took them to a storage unit was picture perfect. If you want a Best Value company that excels at all levels look no further. These folks are phenomenal. Thanks to Jay and Jen in the front office and to Jason, Tommy and Joe who did the heavy lifting. Job well done!"

"The crew at Coastal Moving, from the initial phone call to the moment the movers drove away demonstrated professionalism insuring that our move went well. Moving is a stressful time of life, but the people at Coastal Moving worked to remove that stress. They took great care in the coordination of the move as well as handling my parents furniture. The next time we have a move, I will absolutely call Coastal Moving again because of the great customer experience they provide."