Guitar Center

"My experience here was the worst I've ever had with any business. They charged me 2x for one guitar purchase. I eventually sorted that out but it wasn't the sole issue. I'd enrolled in guitar lessons the same day. They explained that I could pay for 4 lessons up front as a trial and after the 4 lessons I could decide whether or not I’d like further lessons. Well to my surprise, after 3 lessons, my card was charged for another 4 lessons. The manager of the lessons dept. conned me into a subscription that I never consented to. It was a complete bait & switch. Worse still, there was no lesson planning. 15-20 of the 30 minutes was the instructor catching up on what we last did & trying to figure out the next 2-3 cords he wanted to add. I hadn't planned on continuing lessons. I contacted the head manager to explain that I wasn't informed of the subscription & asked for a refund. He refused to refund the unauthorized charges and claimed that it was likely a misunderstanding & it happens often. Meaning I am not the 1st person they robbed with their schemes. They told me I could attend the lessons or gift them to someone else but a refund was out of the question. Adding insult to injury, after refusing to resolve the unauthorized charges for the extra lessons, the lessons manager canceled my 4th lesson that was in the original lesson plan bundle without permission & again no refund was issued. Some staff were extremely rude to me as well. One of the instructors caught me in the waiting area as I was packing up my guitar & made a snarky comment. He said “So your the one trying to learn how to play the guitar as a lefty” I said “yes” and he replied “well good luck with that” just before entering his lesson room to teach a young child. I don’t need luck. I need an instructor that is able to teach left handed instead of expecting me to learn mirrored images. I don't recommend spending your money here. I've never felt so mistreated and discriminated against."

"Last week, I took my Floyd Rose bridge-style guitar in to get set up. The guitar tech, Matt, started on it right away. It took about 45 mins to an hour, and while Matt was working on it, he kept checking back in with me and asked about which specs and settings I preferred. He even double-checked with me about what tuning I wanted my guitar set in. Before he finalized the setup, he asked me to play the guitar to make sure everything felt great, and it did! He was also very easy going and great to work with. While he was working on the guitar, I was able to check out some other guitars and I ended up buying a beautiful Road Runner hard case that I will most likely keep for the rest of my life. I have always been somewhat hesitant about paying to get my guitar set up as I've always thought I could do it by myself, but what a difference a professional set up makes. My guitar is ripping and I am more motivated to play than I have been in years! Go see Matt and the rest of the guys at Guitar Center! 10/10, would have him set up my guitar again!"

"Nice store with a large selection. If you prefer to NOT be approached by any salespeople during your visit, this is the place for you. Also I found no ESP guitars which was disappointing. Overall if you know what you want and just want to go in and get it, go to Guitar Center."

"Great place, great gear, great prices and specially a great staff. I'm one of them. Only on Sat. though. Truly an awesome but stretched thin staff with excellent management just following corporate orders. Please be patient! :)"

"Absolutely phenomenal service. I had an issue with my interface and this wasn’t even an issue that guitar center had to deal with but they happily assisted me from start to finish. Carlos, thank you again for your patience and time. I would 10/10 recommend you guys to anyone with the musical needs."