CubeSmart Self Storage of Brooklyn

"I opened a unit here today with my husband , I was greeted very nicely. Building was very clean, staff was extremely informative about policies and merchandises to help me have a smoother move in. Connie and Brian were very nice, helpful and gave us a good laugh."

"This storage facility is HORRIBLE!!! The staff represents the exact opposite of courteous customer service! The tone is always very matter of fact, if they even give eye contact. Your rate is going to increase multiple times a year for no reason even if the facility access decreases!!!!!!!. They make their own hours, close off exits, use the parking lot for their cars and are no help when you have issues!! My unit was leaking from RAIN, and when I spoke to the manager she gave me mattress bags to cover my items and told me to call customer service, about water currently leaking on my stuff???? CALL SOMEONE TO CLEAN IT! The damn phone call won’t control the water! And what facility doesn’t have a garbage area for customers but has a dumping charge in place for customers if you leave garbage here! I pay a total of $700 for (2) units! I’ve seen water bugs and cockroaches in here! I hate this facility and am getting my stuff outta here! Never will I support a business that treats paying customers this way!!!! Yall need to address this issue!!!! (Notice the gate is closed and the time is 241pm.) This facility closed at “6”, but if you’re not here by 530, you ain’t getting in!!! THEY SUCK HERE!! The maintenance guy is cool but has the whole loading area smelling like cigarettes, the Spanish woman with the prosthetic leg is the nastiest of them all! Her attitude and entire disposition sucks! If she hates her job, she should work somewhere else. The ONLY good person there is the African American gentleman with glasses. It’s been a while since I’ve seen him so I hope he got the hell outta here!!"

"This place is great! I came to help my mother and was taken care by a young lady named Angie. Very polite, understanding, kind and patient. It makes the process so much easier when dealing with great customer service. Would highly recommend everyone I know here. If I could give 6 stars I would! Thank you for the help. My mother left very happy! Thank you once again!"

"It's okay we are looking into getting a different storage unit place to see if it's cheaper. They raised the price on us without any warning. Said it was the post-office fault that the notice wasn't mailed/received. Can't they e-mail notices? Just a suggestion for future notices."

"Beware of rodent infestations. We stored our furniture here and, unfortunately, it was all destroyed by rodent feces and urine. This is a considerable health hazard. And, on a practical level, this is not a covered loss by Great American, the insurance offered by CubeSmart. While Jeremy, at the front desk, is very kind and helpful, there wasn't much he could do to remedy the situation. We escalated the case over two weeks ago but thus far have not been offered any recourse. Save yourself head and heartache and find another storage location!"