Webster Bank

"It deserves no stars, lost my cash deposit made with a teller. Save your receipts, this place is awful with one good employee Mila. The only one that knows true customer service, she apologized for her colleagues mistake and made me feel better. The manager is nowhere to be found. Pick another location and save yourself from the stress."

"Do not recommend for businesses. Very slow and poor customer service. We have had a webster zelle account shut down for a month now and have received nothing from corporate just told we have to go into the local branch. emails and phone calls barley are returned.. shameful"

"I been 20 years with this bank everyday they are getting worse and worse rude and rude and unprofessional. I don’t know why this bank even exist here. That is close to my house and I am working everyday therefore can’t go farther for another bank but it will be great help for the community if they close this branch and let some other professional bank to come here on this location."

"This is a GENUINE review. I live a across the street from this bank and the staff and service are great. That a homeless person camps out in the foyer in the early hours in sub-freezing temperatures is not the bank's problem...it's everyone's problem. Judge not..."

"Literally the worst bank I've ever banked with. I noticed an unauthorized deposit was made on my account, and I'm fully aware that mistakes can happen and understand that, but they should be more careful when depositing money into accounts. They should do client verification before allowing such to occur. I've been calling so many times to have them remove this unauthorized deposit that I'm unaware of (I asked everyone I knew and mind you this is a pretty new account, so no one but my family knows about this account, and they all said they have no idea who would make this deposit.) It's been incredibly inefficient to get a hold of ANYONE and every time I reach a representative, I get cut off. They're pretty rude too when you try to explain the situation. They need to get better security, better staff, better verification methods especially where you make a deposit/withdrawals. I cannot believe the audacity this bank has to act the way they do - I know jobs can be demanding, but at least maintain a level of professionalism and treat your clients with respect and maybe the ratings won't be as bad. I've been banking with this bank before it changed to Sterling National Bank (when it was Astoria Bank), and while some features improved, their mistakes have not. This has not happened only once. For a bank that is trying to improve, they need to do much more to become better."