Chase Bank

"Had mixed experience. Had interaction with 2 women with opposite personalities. The lady in the front looks angry/upset all the time. Didn't even respond to my "hello". Was constantly having long rude face. I am glad she was not able to help me. Then came a amazing lady. I think her name is Alexandra. She was extremely nice, polite and made feel comfortable. I needed help with a complicated situation with my loan closing and wiring. She was very nice. She went above and beyond to help me. She tried everything she could to find a solution, as if she is helping her own family. She was one of the nicest staffs I have ever met in any bank. Other lady in front desk was exact opposite. Thank you Alexandra."

"If I could would give it a zero. Does not try every option to overcome obstacles. Going to another branch for business I suggest you do the same."

"I went over to chase about a year ago, first of all, they kept trying to make me talk to people about investing some of my money and continued on and when I said I have to leave they kept going and I would be stuck there until I would have to abruptly get out, talk about MONEY hungry THEN; when promised by switching to their bank in a year I could easily deposit some savings bonds, a year comes and I’m told treasury direct When they were then tryint to deposit the small ones, they couldn’t even figure out how to access my account and kept telling me to put my card in, as it was saying to remove my card and couldn’t understand why it wouldn’t work ALL I’m going to say is RUNNNNN They don’t know what they are doing And they give you false information And then harass you about meeting with them It’s so disgusting"

"Worst bank experience ever! Sabe yourselves from the trouble and open a bank account elsewhere. 1. I had to leave my name and number to call for them to call me and schedule an appointment- 2 weeks later nothing 2. I had to call them myself and create an appointment which I succesfully did (woth the female banker) 3. My appointment is at 9am and I waited 45 mins and watched the bankers just chitchat about nothingness. Complete disregard of people’s times and work. Such a hassle"

"I visited this branch today and was disgusted with customer service. I booked an appointment to open a new account for my nephew. Let me mention ,I already have other accounts and was looking to use Chase to purchase my home. After today that will be a big fat NOOOOOO! Back to my story, when I arrived I let the teller know I had an appointment at 12. Who do I wait for? The young lady that was taking care of another group of people. So the young lady then ask what was my name and to check my email to see if I had an appointment with her. I checked it an I was at the wrong branch. She then told me to wait for her co worker he didn’t have any appointments. So I waited for him to come out. Once he came out I told him what she said he told me I had to wait so he can see who was there. According to her they were her appointments. So another customer that was waiting on that particular young lady to help her jump up to ask him if I had an appointment that I wasn’t next. He proceeded to take those other people and not see me. I didn’t mention I was standing the entire time on a foot I had surgery on there they knew it. Anyway I waited patiently until now the young lady to be finished with her customer there was no one left sitting and waiting. I asked her can she now help me she told me no she was going to lunch. After I waited 45 minutes patiently I left. I called customer service and now I’m writing this review. I will be closing all my accounts due to this behavior. I never came out of character like the other customers did and they got service. Y’all need to work on the two in the cubicles. I could take this incident somewhere else, but I’m not going there. The young lady name was Yamalette not sure if i spelled it right but today was a short day she could have took me. Chase count ur days! I’m done"