Bank of America Financial Center

"They close at 4 o’clock today, Thursday, not 5 o’clock that’s really annoying they should fix it"

"Never open. I can’t do my banking with BOA anymore because they have too few physical locations and any time I go to one, it’s spontaneously closed or hours have changed."

"Hello, I just got back to my apartment after visiting Bank Of America Main Street branch at white plains. I had a very unpleasant experience interacting with a person who gave his name as Mr. Castillo, but I later found out that he was actually was subbing for Mr. Castillo. The gentleman was extraordinarily rude and seemed a little disoriented. There was foul smell of alcohol in the area and overall a condescending customer service experience. I was wearing a face mask but the gentleman told me to stay out of his office and sign the document in the hallway using the small corner space of a computer workstation. This generosity too was finally extended after Initially refusing to help. It was only after a Bank of America relationship manager from Syosset called him that he finally relented. I have been a chase private client for the past 20 years and I also know that one person doesn’t represent the entire company, but I am extremely shaken by this unfortunate incident. Hopefully you guys can make things better. Have a wonderful Holiday Season and a wonderful year ahead! Regards, RM"

"Every time I come to this bank it is always something. They call me after I’m home telling me to come back bc they forgot to complete the transaction, not being able to complete my requests in a timely manor or even in the same day. I do not recommend this branch"

"One day, they will close you account with no reason given. They did it to me Jan 2020 after 30 years. This branch may have something to do with it! If you are lucky you will notice the notice in the mail on time. They will only give you 21 days to act. Just google "BOA closed my account" and you will know what I am talking about."