Webster Bank

"Waiting from information from bank manager. I called several times. The information needs didn't arrive as we discussed."

"HORRIBLE!!! Who the hell has ONE teller for the whole bank. ESPECIALLY during Christmas. I really felt bad for the teller on duty. I heard through word of mouth that this bank was bad and those whose apple knew exactly what they were talking about"

"Horrible service. I've had my business account with them for well over 35 YEARS. I called and needed to verify a Certified Bank Check drawn from their branch literally 20 minutes prior at their location. After asking me security questions to verify my identity over the phone, the woman said they cannot give me more information regarding the Certified Bank Check because they can't verify my identity... how does that make any sense?! SO I left my business and drove across the street to go in person. I spoke to the branch manager who replied "it should be good" which translates to "maybe good"... How do you not know if a Certified Bank Check that you just wrote is or isn't legitimate?!?! The professional answer would have been yes or no. I need a clear answer since this check was just issued 20 minutes ago for tens of thousands of dollars and the customer was at my store trying to purchase something! These people don't actually care about helping you. The rest of the reviews are not surprising at all. I AM TAKING MY BUSINESS ELSEWHERE"

"Worst customer service I've ever had from a bank. The bank personnel are friendly and helpful but God help you if you have to call the main customer help line. Be prepared for 60+ minute hold times. If you are lucky enough to get a call back be prepared to be hung up on if you dare to ask a question or imply that the customer help person is wrong. The amusing part is that the automated operator asks you to stay on the line after your call to take a survey. I would be shocked if 1 in 10 calls makes it to the end without being hung up on by the rep or the customer jumping out a window out of pure frustration."

"I am so angry and annoyed right now it’s unbelievable. Once again, your bank has changed their hours of operation. These hours are awful and very inconvenient for most people who work 9-5pm. As I pulled up to the teller window I am told, “Sorry, we’re closed.” (As the screen descends in my face). To top it off when I try to call corporate to complain I am on the phone for over a half an hour (who knows probably longer, but I became annoyed and hung up.). I’m going to look for another bank that caters to customers and their needs. I would have gave 0 stars if I could. If you work a 9-5 then this is not the bank for you."