Chase Bank

"I will use 1 of 3 Chase locations. Today I needed a notarized document (2nd attempt) so this time I went West Caldwell and Al (Albert) was a true professional who was always thinking ahead ex (Do you want a copy?) What a big difference from Chase Randolph's Ms Khaled, who had attempted to up-sell me a very similar Freedom CC and who also quizzed me how to pronounce both her 1st an 2nd names an worse, called me after I left saying she had forgotten to STAMP the notarized document. How do you forget that?? So I can't tell you how relieved I was with West Caldwell's, Albert who exceeded all my expectations!"

"Employees here are very knowledgeable with the products they offer. They are always very helpful, and understanding. Recommendations based on my needs were also very on point. Highly recommend."

"Happy employees meet and greet you as you enter, rarely have any wait, transactions processed very quickly, unlike B of A. So much better in all ways than any other bank I've ever used. Very professional."

"The people working there are very helpful. The lady in the front desk was very nice even though it was late in the day and she worked long hours. She answered my question and helped me patiently with a great suggestion! I had appointment to open a new account and he was very supportive too. Thank you team"

"Quality of banking is poor. Many mistakes and their system is always “down”. Updated my name and address in my accounts, which took 45 minutes, and I requested a new order of checks with my new information. Received only 1 of 2 packs of checks in the mail with the correct info on the package but the wrong name and old address on the checks. When I was having concerns about some potential fraudulent charges, I could not access my account online and called the branch for assistance. There was no sense of urgency or concern. The person told me that I should go to the Livingston Branch for assistance?!?! How unprofessional, I think it’s time to move my accounts to another bank."