Bronx Housing Civil Court 1118 Grand Concourse, The Bronx, NY 10456

"This place needs new staff. Felt like when you enter the door your’e rights are stripped. No one wants to help. Staff is rude as hell to the point that I couldnt even ask for help. Just sad pure sadness."

"Terrible, terrible service and with no response to want to help anyone , only window 7 in first floor , I’ve been a renter in the Bronx in same apartment for 30 years , first time here and I felt like a delinquent, , not every resident in the Bronx wants a cop out or hand out , JUST SIMPLE INFORMATION in what to do"

"If I could put half of a star it would make me feel so much better. You might think that a court house has the most professional employees but your assumption is definitely wrong. I had the worst experience in my 50 years on this earth in Room 230. RUDE is an understatement. There was an African American lady at the desk on December 15, 2023, that is one of the worst beings I’ve ever encountered. Then she the lady with dreads at the desk next to her who I witnessed communicating with said being using 4-letter words while discussing other people in the room. Why are visitors required to act courteous professional but the employees act like animals is beyond me. I don’t have problem with waiting but I do have a problem with blatant rudeness and being unprofessional. Being in the court house for hours I encountered 4 people complaining about the same being in room 230. Why is an individual like this interacting with human beings is beyond me."

"2nd floor needs more staff and organization. Music in the Court. Phones going off. People talking loud. Clerks talking amongst themselves clearly not working and gossiping. No order. No urgency to get working people back to work especially since this is vital for people to pay arrears."

"This place have everything you need to help you, have questions they can answer whatever questions you have need information just ask, speak another language they have interpreters, also there’s a cashier and don’t let me forget the amazing officers, need something held they would put it in a locker versus them saying you can’t bring something in like other places. Great customer service ."