Storage Post Self Storage

"Overall, while the staff at the storage facility was helpful and the facility itself was clean and well-kept, I was disappointed by the lack of flexibility in their policies regarding my move-out process. Despite being a long-time customer, I was charged for a full month's rent even though I only moved to a different storage unit on a different floor. I believe there could have been better communication and understanding in this situation. I hope the facility can take this feedback into consideration and improve their policies for future customers. And I’m still hopeful they will issue me a credit"

"Edyta from customer service was wonderful, she went over and above what most employees would do to fully answer all my questions, and to accommodate an initial reservation problem that I had. She researched a question and got back to me promptly with an answer and a good solution. Great Job ,thanks again"

"THIS "STORAGE POST" CORPORATION LOVES TO VERY FREQUENTLY INCREASES PRICES ON THEIR TENANTS DURING THESE HARD TIMES SO BE AWARE WHEN YOU DECIDE TO TAKE A SPACE FROM THEM. There should be a rule or something that the government needs to implement on these Storage facilities that they cannot increase tenant rents for 5-7 years or so because these facilities are taking advantage of the bad economy as an excuse to increase rates. This is ABSOLUTELY HORRIBLE!!!! NO IMPROVEMENTS ON THIS MATTER!!!! I would like to say that this Storage Post location(s) loves to increase tenant rates every 6 months or so and when you contact their District Manager "Mohammed Sadqeen", he refuses to waive the sudden increase of $15 which is ridiculous. If you have District Managers like this, then you will have many tenants leaving your storage one by one, along with horrible customer service. This is a good way to push your loyal tenants away instead of keeping them. Keeping tenant rate lower is the best way to keep your tenants for longer but I guess your DM "Mohammed Sadqeen" and CSR "Torina" doesn't understand that aspect of business, especially when a tenant has been loyal for so many years and has recommended this storage to a lot of other friends and people. No Storage Post locations deserve 5-Stars, especially when you have a screwed-up DM's like Mohammed Sadqeen. When you have older tenants, especially, at the low rate that they started when it was lower (go back in history) should be kept low and not force increased to current market rate and I am sure most tenants may also agree to this!!! This DM truly has no sense of doing business or even keeping tenants to stay!!! BEWARE OF ANY STORAGE POST LOCATION(S) & HOPE THIS REVIEW HELPS NEWER TENANTS TO MAKE THE RIGHT CHOICE!!!"

"I had a major billing issue. I called customer service and spoke with Diamond. She was knowledgeable, courteous, etc. She assisted me with my problem and I was more than satisfied."

"...had a hard time finding the attendant!! I did make a call before driving for 1 1/2 hrs, that I will be arriving to open the storage space. After multiple phone calls- to the phone on website and while standing at the door by the facility- the attendant "wondered in" finally, unaware, that I was trying to reach him. He was polite and nice, just not available. After he set up my storage in a computer everything else was easy, access was good, gates and garage doors were working, storage space clean, and moving carts available!! I like it."