Romano Ford Service

"I would give a negative star if I could. The service department at Romano Ford in Fayetteville nearly cost me a blown engine on a relatively new F150 and didn't care that I could have been stranded without a vehicle.. I began seeking help there in 2021 to address a problem with excessive oil consumption and recurring engine lights. My first appointment was canceled and rescheduled to ONE MONTH later. No alternative solutions were offered. At that appointment, I was told they couldn't help me because the engine light was no longer on. They said it was impossible to review past engine codes. When the engine code went back on, the engine was low by THREE QUARTS OF OIL. Instead of finding out the cause of the oil consumption, Romano Ford charged me over $250 to tell me that it was low and add 3 quarts of oil. I reported the issue to Ford Customer Care. Romano Ford claimed that I hadn't taken care of the vehicle which was untrue as I had brought it to an independent mechanic that is the one that diagnosed the problem in the first place. I continued to have issues with the engine light coming on and was told there was a plugged solenoid which Romano replaced in late 2021. That did not resolve the problem and the solenoid was replaced multiple times over the next year or so. Then I learned that the engine for that particular F150 was known for excessive oil consumption and the service protocol was to begin a checklist of repairs, and to monitor the oil consumption. So I went back to the Service Department and asked for the correction. Getting an appointment with the Romano Service Department was always difficult and they scheduled me weeks, if not months out. I continued to get check engine light warnings and consulted with my independent mechanic. He suggested I go back to Romano Ford for further assistance. I did so at around 50,000 miles. ROMANO FORD LIED TO ME AND TOLD ME THAT MY CAR WAS OUT OF WARRANTY SO THEY COULDN"T HELP ME. This was untrue. The factory was good for at least 10,000 more miles. My engine could have been repaired under the original warranty if Romano Ford cared enough to help me. In an abundance of caution, I purchased an Extended Warranty through the Ford Motor Company at a cost of $3,500. I asked Romano Ford to begin an oil consumption test which they did SEVEN MONTHS after I alerted them to the issue. The truck continued to burn oil and the VCT solenoid had to be replaced several times. At this point I was at about 57,000 miles on the engine. The original warranty was still active, but running out. At this point it was burning oil regularly, approximately 1-2 quarts every few weeks. In Spring 2023, my engine began to stutter at stops and sometimes wouldn't start. I called the Service Department again and asked for an appointment. ROMANO FORD SCHEDULED ME FOUR MONTHS OUT. They didn't care that I would be without a car or stuck somewhere. Frustrated and frightened, I called another local Ford dealership for help. They got me in THE NEXT DAY. The Service Advisor proactively noticed there was likely an additional issue besides the stutter at start up. The stutter by the way was a faulty starter which the other dealership replaced IMMEDIATELY, and under warranty. The other dealership looked into the service history and noted the obvious oil consumption issue. Three months later, the second dealership was able to secure authorization for replacement of the entire engine, a value of $14,000 under the extended warranty that I independently purchased for $3,500. If Romano had addressed the issue in the two years prior, the engine would have been replaced at no cost to me under the original warranty. Romano Ford did not care about me one bit. They didn't care if I got stuck. They didn't care of my relatively new engine was destroyed. They had no interest in serving my needs and I would never, ever go back there again, nor would I recommend them to anyone. UPDATE: I have all the records. I am definitely in the system."

"My 2023 Mach-e had a faulty coaxial cable after only about a month. A few months later, I broke down and brought the car in for diagnosis and service. They needed to keep it for a week, but they gave me a loaner and returned the car detailed and fully charged. Since it's still under warranty, it didn't cost me anything. They were friendly, kept me informed, and professional. Absolutely no complaints."