Cold Stone Creamery

"Ordered ice cream in the app. By the time I got there, my app updated to “picked up” and my transaction was completed. They couldn’t find my order. They finally gave me what I ordered. I held it in the front seat with me for a 3-5 minute ride and it was melted. It’s disgusting. I don’t waste my money ordering ice cream soup. The image shows the ice cream when the box was opened."

"Melted Mess and Unhelpful Service: Disastrous Delivery from Cold Stone (Howard Beach) I recently placed a delivery order through the Cold Stone Creamery website from the Howard Beach location. I specifically ordered "The Stuck Together" ice cream creation. Unfortunately, what arrived was a complete disappointment. The ice cream was completely melted, forming a soupy mess in the container. To make matters worse, the container had spilled during delivery, leaving a trail of sticky ice cream disaster. Upon contacting the store, I spoke with an employee named Jakal. Disappointingly, Jakal was completely unhelpful. Despite explaining the inedible state of the delivered ice cream, he offered no solution besides suggesting we travel to the store ourselves for a replacement. This was incredibly frustrating as the whole point of ordering delivery was because we were unable to leave the house. Overall Experience: This experience with Cold Stone Creamery's delivery service was utterly disappointing. Not only did we receive a ruined product, but Jakal's lack of customer service left us feeling frustrated and unheard. For the price of delivery and the ice cream itself, this was a complete waste of money. I would strongly advise anyone considering delivery from Cold Stone Creamery (Howard Beach) to think twice. The risk of receiving a melted mess and encountering unhelpful staff is simply not worth it. Edit - The next day, after not hearing back from the manager as the employee said I would. I decided to give a call. I asked to speak to the manager and he was VERY ACCOMMODATING. We had a brief conversation and he informed me that my order had hot caramel on it, I wish would explain why it was a bowl of soup when it arrived to me. He apologize for the problems that we experienced and offered me a refund which I accepted. I will definitely try and stop by the Cold Stone of Howard Beach during the week to hopefully be able to give them a five-star review. I'm still upset about the employee's attitude, But the manager did his best to make it right."

"I went to coldstone around 10:30 I bought a small banana pudding ice cream , a small strawberry milkshake , and a small cookies and cream ice cream. First instead of the cookies and cream they gave me vanilla and while eating both ice creams I found a hair in both after spending $30 dollars. And the service was very unorganized and only one person was taking orders"

"Avoid this place at all costs!!! Terrible customer service and the ice cream was melted. The associates were in happy made us feel terrible the gentleman on this picture was very rude and also said he hates his job we paid a lot of money for our ice cream to be melted avoid going here"

"Some of the most delicious and delectable cake you will ever find and get to eat. They got two new Ghea so you know the qualities are the best. Also, the people working there are very friendly and kind. I absolutely love going to this store. 10 star people. Check out the Mother’s Day cake they have on sale as well."